Assistant Service Line Manager - Diagnostic Imaging

Gateshead Health; Gateshead; Hybrid; GBP 42,000 - 54,000; Full time

Job summary

Gateshead Health in the United Kingdom is seeking an Assistant Service Line Manager for Diagnostic Imaging to support the operational management of imaging referrals and reports and to help deliver high-quality patient care.

The role works closely with the Service Line Manager, Matron and Clinical Leads to meet performance targets and manage budgets, HR, and quality issues within the Diagnostic Imaging service. Experience in NHS settings is essential.

Qualifications

• NHS experience in a hospital setting.
• Undergraduate degree required.

Responsibilities

• Support operational management of imaging referrals and reports.
• Work with Service Line Manager, Matron and Clinical Leads to ensure safe patient care.
• Monitor performance against standards and targets (DM01, 28FDS, ED/IP).
• Lead service improvements, transformation and pathway redesign.
• Produce and analyse performance, activity, quality and financial data.
• Assist with budget management and resource use.
• Line manage designated staff including recruitment and performance.
• Support investigations of complaints and incidents with corrective actions.
• Contribute to business planning, policies and procedures.

Skills

NHS Experience

Education

Undergraduate Degree

Job description

Assistant Service Line Manager - Diagnostic Imaging

Applications are invited for an opportunity to work within the Clinical Support and Screening Business Unit at the Queen Elizabeth Hospital in an exciting role as an Assistant Service Line Manager for Diagnostic Imaging

Main duties of the job

As Assistant Service Line Manager, you will support the operational management and waiting list management of imaging referrals and reports. You will work closely with the Service Line Manager, Matron and Clinical Leads to deliver safe, effective and high-quality patient care,deliver key performance indicators including DM01, 28FDS, ED/IP targets. The role offers a great opportunity to play a key role in the smooth running of the Trust and you will work closely with the Service Line Managers, Clinical Leads, Matrons and Business Partners in managing the Financial, HR, Performance and Quality issues in the services. Reporting to the Service Line Manager, you are expected to identify and troubleshoot problems with the delivery of the service at the CDC and QEH, working to solve them whilst keeping disruption to a minimum.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital,and Community Diagnostic Centre all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

• Your main duties will include:
  • Monitoring service performance and supporting delivery against key standards, including cancer, RTT and elective-care targets.
  • Managing day-to-day operational issues, capacity and demand, patient flow and service pressures.
  • Identifying risks, incidents and performance concerns, developing action plans and ensuring improvements are delivered.
  • Leading service improvement, transformation and pathway-redesign projects.
  • Producing and analysing performance, activity, quality and financial information.
  • Supporting effective budget management, efficient use of resources and delivery of cost improvement plans.
  • Line managing designated staff, including recruitment, induction, appraisal, attendance, training and performance management.
  • Supporting the investigation and response to complaints and incidents, ensuring learning and corrective actions are implemented.
  • Contributing to business planning, business cases, service agreements, policies and procedures.
  • Representing the service at internal and external meetings and working collaboratively with clinical teams, corporate departments and partner organisations.

Person Specification

Qualifications

• Undergraduate Degree

Experience

• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.