SEND Complaints and Redaction Support Officer

Knowsley Council; Knowsley; Hybrid; GBP 41,000 - 43,000; Full time

Job summary

Knowsley Council's SEND and Inclusion Service seeks a highly organised, customer-focused professional to coordinate SEND complaints, FOI requests, and information disclosures, ensuring fair and timely outcomes for children, young people and families.

You’ll collaborate with senior leaders, schools and partners, managing sensitive matters with professionalism and empathy, driving continuous improvement and learning within the team.

Qualifications

• Organised and customer-focused with attention to detail.
• Experience handling complaints or information requests is desirable.
• Strong communication skills and empathy when dealing with sensitive issues.

Responsibilities

• Manage SEND complaints, Freedom of Information requests, Subject Access Requests and information disclosures.
• Coordinate responses to complex cases, ensuring timely and high-quality service.
• Support service improvement and share learning with senior leaders and partners.

Job description

We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey

SEND Complaints and Redaction Support Officer

• Salary: £41,177 to £43,149 per annum
• Location: Knowsley Metropolitan Borough Council, Municipal Buildings, Hybrid Working
• Contract: Permanent
• Working Pattern: Full Time
• Hours: 36 hours per week.
• Closing Date: 22/11/2026 at 23:59
• Reference: CVP 0732

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter , demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

SEND Complaints and Redaction Support Officer - Grade K

Help Shape Better Outcomes for Children and Families

Are you a highly organised, customer-focused professional with a talent for problem solving and attention to detail? Join Knowsley Council's SEND and Inclusion Service as our SEND Complaints and Redaction Support Coordinator, where you'll play a vital role in ensuring children, young people and families receive a fair, responsive and high-quality service. In this varied and rewarding role, you'll manage SEND complaints, Freedom of Information requests, Subject Access Requests and information disclosures, helping to resolve complex issues while driving service improvement and organisational learning.

This is an opportunity to make a genuine difference behind the scenes. You'll work closely with senior leaders, families, schools and partners, using your excellent communication skills to handle sensitive matters with professionalism and empathy. If you have experience managing complaints or information requests, a strong understanding of SEND, and a passion for improving services for children and young people, we'd love to hear from you. Join a team committed to continuous improvement, collaboration and delivering positive outcomes for our communities.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least 2 days per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation. We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.

Closing Date: Sunday, 22nd November 2026 at 23:59pm

Interview Date: Friday, 4th December 2026

Please note if a CV and supporting statement does not reflect the person specification it is unlikely to be shortlisted.