Revenues Officer

Knowsley Council; England; Hybrid; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Flexible working arrangements

Hybrid working options

Generous annual leave and pension

Professional development opportunities

Job summary

Knowsley Metropolitan Borough Council is seeking an experienced Revenues Officer to join our Exchequer Services team on a 12-month fixed-term contract. This part-time role (21.60 hours per week) is based with hybrid working between Municipal Buildings and remote work, with pattern 9am–5pm Mon-Wed.

You will assess Council Tax liabilities, exemptions and discounts, manage accounts and arrears, and provide high-quality advice to residents, while upholding Knowsley’s fair employment and service

Qualifications

• Up-to-date knowledge of Council Tax in a local authority context.
• Experience using revenues systems and standard IT packages.
• Ability to prioritise workloads and meet targets in a busy service.
• Clear, professional communication with customers and colleagues.
• Commitment to ongoing learning and development.

Responsibilities

• Assess and determine Council Tax matters, including discounts, exemptions and support.
• Manage customer accounts, arrears and payment arrangements in line with legislation and council policy.
• Provide high‑quality advice and resolve enquiries through telephone and written contact.
• Identify vulnerable customers and ensure appropriate support and safeguards are in place.
• Support recovery action, prepare cases for court and tribunals, and assist with appeals and disputed decisions.
• Maintain accurate records and contribute to service improvement, quality assurance and team objectives.

Skills

Council Tax knowledge

Revenues systems experience

Prioritising workloads

Clear communication

Teamwork & flexibility

Tools

Revenues systems

IT packages

Job description

We are looking for driven and passionate people to work with us to deliver real benefits for our residents and businesses and become part of the Knowsley Journey

• Location: Knowsley Metropolitan Borough Council, Municipal Buildings, Hybrid Working
• Contract: Temporary
• Working Pattern: Part Time
• Hours: 21.60 hours per week. 9am-5pm Monday, Tuesday and Wednesday (these days are none negotiable).
• DBS Check: Yes
• Closing Date: 29/11/2026 at 23:59
• Reference: CVP 0709a

Fixed Term for 12 months

Knowsley Council is an award-winning Local Authority, named Local Authority of the Year in the Municipal Journal Awards 2024.

We are an Accredited employer under the Liverpool City Region Fair Employment Charter , demonstrating that we are committed to the principle of fair employment and we are dedicated to providing a healthy, fair, inclusive and just workplace.

Come join us and be part of our success.

We are seeking an experienced and motivated Revenues Officer to join our Exchequer Services team. This is a key operational role supporting the effective delivery of Council Tax service, helping residents understand their liabilities, access entitlements, and manage payments.

In this role you will:

• Assess and determine Council Tax, matters, including discounts, exemptions and support
• Manage customer accounts, arrears and payment arrangements in line with legislation and council policy
• Provide high‑quality advice and resolve enquiries through telephone and written contact
• Identify vulnerable customers and ensure appropriate support and safeguards are in place
• Support recovery action, prepare cases for court and tribunals, and assist with appeals and disputed decisions
• Maintain accurate records and contribute to service improvement, quality assurance and team objectives

We are looking for someone who:

• Has up‑to‑date working knowledge of Council Tax within a local authority or similar environment
• Is experienced in using revenues systems and standard IT packages
• Can prioritise workloads effectively and meet targets in a busy service
  • Communicates clearly and professionally with customers and colleagues
  • Works flexibly, collaboratively and in line with Knowsley’s Better Together values

While no formal qualifications are required, you must demonstrate strong literacy and numeracy skills and a commitment to ongoing learning and development.

Why Join Us?

• Flexible working arrangements and hybrid options.
• Generous annual leave and pension scheme.
• Opportunities for professional development and career progression.

Be part of a forward-thinking council committed to innovation and community impact.

At Knowsley Council we will consider requests for flexible working. For most roles, the following types of flexibility are usually possible: flexible hours, working from home, compressed hours, part-time. There is a requirement for you to attend your work base at least 1 day per week.

We welcome applications from residents and beyond, regardless of background, belief, or identity, recognising the value that diversity brings to our organisation.

We particularly welcome applications from individuals from Black and Minority Ethnic backgrounds and candidates with disabilities as we acknowledge their underrepresentation in our workforce.

Please note sponsorship is not available for this role.

We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applicants.