Revenue Officer

TORBAY COUNCIL; Torquay; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

Torbay Council is seeking a motivated, customer-focused Revenue Officer to join the busy Revenues Service in Torbay. The role focuses on the administration and collection of Council Tax, Business Rates and BID levies, ensuring accurate billing, timely collection and compliant recovery processes.

The successful candidate will respond to enquiries, maintain records, and provide specialist guidance to taxpayers and businesses while supporting the organisation's financial objectives.

Qualifications

• Experience in Revenues, Council Tax or Business Rates preferred.
• Knowledge of Council Tax, Business Rates and recovery procedures.
• Excellent customer service and communication skills.
• Analytical, able to interpret legislation and policy.
• Organised, methodical and able to manage competing priorities.

Responsibilities

• Administer Council Tax, Business Rates and BID accounts.
• Process discounts, exemptions, reliefs and changes in circumstances.
• Calculate liabilities and issue bills, notices and correspondence.
• Investigate and resolve account queries from customers, businesses and representatives.
• Support recovery processes, including reminders, summonses and enforcement action where appropriate.
• Identify opportunities to maximise collection rates and reduce arrears.
• Liaise with internal departments, external agencies and government bodies.
• Maintain accurate records in line with legislation and procedures.
• Provide professional advice and guidance to taxpayers and businesses.

Skills

Communication

Workload management

Prioritisation

Influencing

Relationship building

Education

GCSE or equivalent

Tools

Microsoft Office

Job description

Revenue Officer

Application Deadline: 16 November 2026

Department: Finance

Employment Type: Permanent

Location: Torbay Council

Reporting To: Revenue Team Leader

Compensation: £27,274 - £29,071 / year

Description

Job Description & Person Specification >

Join Our Revenues Team

We are looking for a motivated and customer-focused Revenue Officer to join our busy Revenues Service.

This is an exciting opportunity to play a key role in the administration and collection of Council Tax, Business Rates (Non-Domestic Rates), and Business Improvement District (BID) levies.

As part of our team, you will help ensure the effective billing, collection and recovery of local taxation, while providing excellent customer service to residents, businesses and stakeholders.

About the Role

As a Revenue Officer, you will be responsible for administering accounts, responding to customer enquiries, maintaining accurate records, and supporting the collection of local taxation income.

Key duties include:

• Administering Council Tax, Business Rates and BID accounts.
• Processing discounts, exemptions, reliefs, reductions and changes in circumstances.
• Calculating liabilities and issuing bills, notices and correspondence.
• Investigating and resolving account queries from customers, businesses and representatives.
• Supporting recovery processes, including reminders, summonses, liability orders and enforcement action where appropriate.
• Identifying opportunities to maximise collection rates and reduce arrears.
• Liaising with internal departments, external agencies and government bodies.
• Maintaining accurate records in accordance with legislation, policy and procedures.
• Providing professional advice and guidance to taxpayers and businesses.

About You

We are looking for someone who:

• Has experience working in a Revenues, Council Tax or Business Rates environment, or has transferable experience in a financial or customer service role.
• Has knowledge of Council Tax, Business Rates and recovery procedures, or the ability to quickly develop this knowledge.
• Possesses excellent customer service and communication skills.
• Can analyse information and make accurate decisions based on legislation and policy.
• Is organised, methodical and able to manage competing priorities.
• Has strong administrative and IT skills, including experience of Microsoft Office applications.
• Works effectively both independently and as part of a team.
• Demonstrates a commitment to accuracy, confidentiality and continuous improvement.

Desirable Requirements

• Experience of Local Authority revenues systems.
• Understanding of local taxation recovery and enforcement practices.
• IRRV qualification or willingness to work towards a professional qualification.

What We Offer

• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Flexible and hybrid working arrangements.
• Learning and development opportunities.
• Employee wellbeing support.
• A friendly and supportive working environment.

If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:

For an informal chat please contact Ian Westwood on 01803 207187 or [e-mail]

Interviews are expected to be conducted during the week commencing 23rd November 2026

This role is not eligible for visa sponsorship.

At times there is a need to close our adverts earlier than the date specified, however this advert will not close before 9th November 2026.

Skills

Essential:

• Effective communication and interpersonal skills.
• Ability to manage a full workload.
• Ability to manage competing demands.
• Able to influence and persuade others in a sensitive, professional way, both inside and outside of the Council.
• Ability to build and maintain positive working relationships.

This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Knowledge

Essential:

• Knowledge of Data Protection Act 2018.
• An awareness of the polices, aims and objectives of the Council.

Experience & Qualifications

Essential:

• Educated to GCSE standard or equivalent