Assistant Retail Manager

Salvation Army Trading Company; Basingstoke; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company dedicated to making a positive impact in the community! As an Assistant Manager, you will play a vital role in the daily operations, supporting the manager while engaging with customers and overseeing donations. This hands-on position allows you to develop your skills and contribute to sustainability efforts, all while enjoying fantastic benefits like a generous holiday entitlement and a strong pension scheme. If you are passionate, resilient, and eager to make a difference, this is the perfect opportunity for you!

Benefits

Starting holiday entitlement of 26 days

Virtual GP service

Excellent pension scheme

Company sick pay

25% discount on products

Wellbeing commitment

Qualifications

• Strong customer service skills and ability to lead a team.
• Resilient and adaptable with a passion for sustainability.

Responsibilities

• Support the manager in daily operations and customer interactions.
• Manage donations and organize collections from various locations.

Skills

Customer Service Skills

Resilience

Adaptability

Team Leadership

Problem-Solving

Education

High School Diploma

Job description

• Do you want to work for a company that passionately cares about its colleagues, stakeholders, and the planet?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme, and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills but is integral to the community?
• Did we mention there is no evening or Sunday working too?!
• Our managers lead from the front and take their colleagues and customers on an amazing journey!
• Do you have excellent customer service skills, innovative ideas, and are dynamic by nature?

If this is you, read on!

As the Assistant Manager, you will be supporting the manager in the day-to-day running of all areas of the business. This will include receiving donations, as well as organizing collections from private houses and other locations. All of which will be processed and delivered to local SA shops, sold on the premises, or redistributed. We will also be offering a repair and reuse service to the community, which helps divert as many unwanted goods away from landfill where practical.

This is a very 'hands-on' role, and you will be expected to respond to queries raised by customers, head office, and the team. On a regular basis, you will have the responsibility for opening and closing the centre and be involved in the ongoing recruitment and training of volunteers and staff.

If you:

• Are resilient, supportive, caring, hands-on, and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders, and ourselves
• Are adaptable; able to think on your feet
• Have a passion for developing people
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed, and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Company Benefits

Annual Leave: Starting at 26 days plus bank holidays, with the ability to buy an extra week.

Virtual GP Service: Phone consultations available 24 hours a day, 7 days a week, 365 days, and video consultations from 8 am to 10 pm, 7 days a week.

Excellent Pension Scheme: SATCoL offers a Defined Contribution Scheme, with the company doubling your contributions, up to 6%, and giving you Life Assurance of 3 x your normal salary.

Company Sick Pay: This is paid from the end of your probation period and increases during your employment with us.

Discounts: All colleagues are entitled to a 25% discount on all original, full-priced products sold by SATCoL.

Wellbeing Commitment: Our colleagues are our most important asset, and we are committed to the wellbeing of our teams being our single most important issue.

Why join Salvation Army Trading Company Ltd (SATCoL)?

• Be part of a continually developing and growing company that works tirelessly to help fund The Salvation Army’s vital work with vulnerable people in the UK by raising money.
• Work for a company that cares for its colleagues, stakeholders, community, and environment and encourages reuse and recycling through over 240 charity shops and donation centres, and a network of around 8,000 clothing banks.
• We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army.
• We have a strong and positive culture, led by our values ‘Compassion, Accountability, Respect, and Equality’ and our core purpose of ‘enabling mission and providing resource to help the work of The Salvation Army’. We truly CARE.
• We believe in empowering people; therefore, our roles offer lots of independence. Whether you are part of our front-line collections team or our central support function, we encourage autonomy and embrace new ideas.
• Whatever our colleagues’ workplace aspirations, SATCoL supports them at all levels to grow and succeed, believing in internal development and promoting from within wherever possible.
• We value every colleague, no matter what department or role you work in. Inclusivity underpins our strong team ethic and allows for collaborative working to help one another be successful.
• We offer a wide variety of opportunities that offer a range of exciting challenges and new experiences, where no two days are the same.