Retail Assistant Manager

Julian House; Trowbridge; On-site; GBP 19,000 - 24,000; Full time

Job summary

Join a forward-thinking charity dedicated to transforming lives through meaningful work. As a Retail Assistant Manager, you will play a vital role in leading a team, maximizing sales, and ensuring exceptional customer service. This position offers great career prospects with a supportive culture, competitive benefits, and opportunities for personal development. If you're passionate about making a difference and thrive in a dynamic environment, this role is perfect for you. Enjoy a fulfilling career while contributing to a noble cause and helping those in need.

Benefits

Career development opportunities

Sliding salary scale

Free counselling sessions

27 days annual leave

30% staff discount at charity shops

20% staff discount at bike workshops

Competitive pension scheme

Healthcare professional access

Regular feedback sessions

Discounts with Blue Light Card

Qualifications

• Experience in retail and a desire for management.
• Proactive and customer-focused approach.

Responsibilities

• Assist in managing volunteer staff and stock.
• Maximize sales and ensure compliance with safety standards.

Skills

Retail experience

Customer service

Management skills

Health & safety knowledge

Job description

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

Job Role: Retail Assistant Manager

Salary: £19,048 (FTE £23,810)

Hours: 30 hours per week

Contract type: Permanent

Location: Trowbridge

The Role

You’ll assist the Shop Manager in the dynamic and efficient management of volunteer staff, premises, and stock The role is crucial in maximizing sales, achieving performance targets, and ensuring outstanding customer service that drives repeat business. You will also ensure compliance with all security, health, and safety standards, stepping in to lead the shop in the manager’s absence.

Responsibilities Include

• Collaborate with the Shop Manager to meet and exceed income and profit targets by optimizing sales strategies, minimizing operational costs, and continually seeking innovative ways to enhance business performance
• Managing donations, including overseeing the sorting, pricing and preparation of items for sale and effectively disposing of unwanted items.
• Assisting in the recruitment, training, and development of a motivated volunteer team and ensuring the shop is adequately staff
• Supporting the Shop Manager in all administrative and financial procedures, including cash handling and banking.
  
  

Qualifications / Requirements

• Retail experience
• A desire to step into management
• A proactive, customer focused approach to work, demonstrating responsiveness and flexibility
• Basic knowledge of health & safety, fire regulations and an ability to identify potential risks.
  
  

Please See The Full Job Description For More Details.

There are many great reasons to join our team!

• Great opportunities for career development and free monthly training sessions from experienced facilitators
• Sliding salary scale with salary increases every year for the first 3 years
• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme
• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays
• 30% staff discount at Julian House charity shops
• 20% staff discount at Julian House bike workshops
• A generous and competitive pension scheme
• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• 6 weekly Reflective Practice sessions from objective, external facilitators
• For all the fantastic and valuable work you'll be doing makes you eligible for the Blue Light Card which offers amazing discounts on thousands of brands
  
  

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with George (Recruitment Specialist) on [e-mail]. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!