Assistant Restaurant GM: Lead Ops, Teams & Guest Experience

KFC Gateshead - Metro Centre Blue; Gateshead; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips

Staff discount 25%

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC Gateshead is hiring an Assistant Restaurant General Manager to lead daily operations and drive team performance. You will own the ambience, guest experience, and consistency across shifts, ensuring the restaurant runs smoothly while maintaining high standards.

You will train and motivate the crew, manage rosters and stock, and focus on turning first-time visitors into regular guests. The role emphasizes leadership, operational excellence, and delivering a welcoming atmosphere.

Qualifications

• Experience leading teams and driving performance.
• Ability to train, coach and motivate staff to exceed standards.
• Strong focus on guest experience and smooth operations.

Responsibilities

• Support and take charge of day-to-day operations.
• Lead the team to hit performance goals and maintain a positive vibe.
• Train, coach and develop the crew to go beyond standards.
• Manage rosters, stock and admin to keep behind-the-scenes work solid.
• Create moments that turn first-timers into regular guests.

Skills

Lead by example

Team management

Operational excellence

Job description

KFC Gateshead is hiring an Assistant Restaurant General Manager to lead daily operations and drive team performance. You will own the ambience, guest experience, and consistency across shifts, ensuring the restaurant runs smoothly while maintaining high standards.

You will train and motivate the crew, manage rosters and stock, and focus on turning first-time visitors into regular guests. The role emphasizes leadership, operational excellence, and delivering a welcoming atmosphere.