Assistant Restaurant GM - Lead Ops & Guest Experience

KFC Billingham - Wynard Services; Billingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount

Gym discounts

High street perks & cashback

Wellbeing support

Job summary

KFC Billingham is seeking an Assistant Restaurant General Manager to lead daily operations, coach the team and ensure outstanding guest experiences. You will drive performance, manage schedules and stock, and maintain high standards of service and compliance across shifts.

The role emphasizes coaching, operational excellence, and creating a welcoming environment where guests feel valued and teams thrive. A proven ability to hit targets and motivate staff is essential.

Qualifications

• Experience managing a team in a fast-paced restaurant.
• Ability to coach and develop junior staff.
• Strong focus on guest satisfaction and guest experience.
• Proven track record hitting KPIs and goals.

Responsibilities

• Lead daily operations and set the shift plan.
• Coach and motivate team to perform.
• Drive guest experience and service standards.
• Oversee stock, rosters and administration.
• Ensure cleanliness and safety compliance.

Skills

Leadership

Team management

Training & coaching

Guest experience

KPIs & performance

Tools

POS systems

Stock control software

Roster management

Job description

KFC Billingham is seeking an Assistant Restaurant General Manager to lead daily operations, coach the team and ensure outstanding guest experiences. You will drive performance, manage schedules and stock, and maintain high standards of service and compliance across shifts.

The role emphasizes coaching, operational excellence, and creating a welcoming environment where guests feel valued and teams thrive. A proven ability to hit targets and motivate staff is essential.