Restaurant Ops Leader: Drive Guest Experience & KPIs

KFC-Sunderland---Thomsen-Retail-Park; Sunderland; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Quarterly BONUS that rewards the hustl

Extra holiday – more time to recharge

Life assurance – we’ve got you covered

Free chicken & chips every shift

25% staff discount

Gym discounts to keep you moving

200+ high street perks & cashback

Wellbeing support that actually helps

Job summary

KFC Sunderland Thomsen Retail Park is looking for an Assistant Restaurant General Manager to lead daily operations and drive performance while ensuring an exceptional guest experience. You will own the restaurant's vibe, mentor the team, and manage KPIs across shifts.

This role emphasizes hands-on leadership, smooth operations, and a friendly, welcoming atmosphere. You will train and motivate staff, streamline admin tasks like Rosters and stock, and focus on turning first-time guests into

Qualifications

• You lead by example and bring out the best in others.
• You understand people and value team cohesion.
• You keep operations running smoothly and ensure a compliant, efficient workplace.

Responsibilities

• Support like a leader and take ownership of the restaurant to drive performance and guest experience.
• Train, coach, and motivate your crew to meet and exceed standards.
• Own your KPIs and ensure shifts deliver expected results.
• Oversee admin tasks from rosters to stock and behind-the-scenes operations.
• Turn first-time guests into regulars with memorable service.

Skills

Leadership

People skills

Operations management

Job description

KFC Sunderland Thomsen Retail Park is looking for an Assistant Restaurant General Manager to lead daily operations and drive performance while ensuring an exceptional guest experience. You will own the restaurant's vibe, mentor the team, and manage KPIs across shifts.

This role emphasizes hands-on leadership, smooth operations, and a friendly, welcoming atmosphere. You will train and motivate staff, streamline admin tasks like Rosters and stock, and focus on turning first-time guests into