Assistant Registry Officer (Enrolment, Data Management and Systems) (ARO)

CARDIFF METROPOLITAN UNIVERSITY; Cardiff; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Annual leave 25 days rising to 30 plus

LGPS pension

Family friendly policies

Library and digital services access

Sports and fitness facilities

Health wellbeing support

Job summary

Cardiff Metropolitan University invites applications for an Assistant Registry Officer (Enrolment, Data Management and Systems) to support student enrolment, records and student finance activities within Registry Services.

You’ll work with colleagues across the University and external organisations to ensure enrolment accuracy and timely processing, while delivering high-quality customer service to students and staff.

Qualifications

• Experience of maintaining and updating administrative systems and processes.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a professional, helpful approach when dealing with students and colleagues.
• Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• The ability to maintain accurate records and perform routine administrative processes with a high level of accuracy.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• The ability to work independently while also contributing positively as part of a team.
• Experience of working with databases, student record systems or student finance processes would be advantageous, though training will be provided.

Responsibilities

• Supporting the administration and delivery of student enrolment and programme administration processes across the University.
• Assisting with Student Loans Company administration, including attendance confirmations, changes of circumstance and funding-related transactions.
• Maintaining and updating student, enrolment, and finance records across university systems and external portals, ensuring data accuracy and compliance.
• Providing professional advice and customer support to students, staff, sponsors, and external stakeholders.
• Working with Academic Schools, Professional Services colleagues and external agencies to resolve enrolment and student record queries.
• Supporting the planning and delivery of enrolment and induction activities throughout the academic year.
• Contributing to continuous improvements in systems, processes and ways of working across Registry Services.

Skills

Verbal communication

Written communication

Interpersonal skills

Organisational skills

Attention to detail

IT skills

Independent working

Teamwork

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

At Cardiff Met, we're committed to delivering an outstanding student experience through high-quality services, innovative systems and accurate data. Registry Services sits at the heart of the University, supporting students throughout their entire journey - from enrolment through to graduation - and ensuring the integrity of the information that underpins everything we do. As an Assistant Registry Officer (Enrolment, Data Management and Systems), you'll join a friendly and dedicated team responsible for supporting student enrolment, student record and student finance activities. You'll work closely with colleagues across the University, as well as external organisations such as the Student Loans Company, helping to ensure students are enrolled accurately and receive the support they need to begin and continue their studies successfully. You'll be part of a collaborative service that places students at the centre of everything we do, contributing directly to a positive and seamless student experience. You'll play a key role by:

• Supporting the administration and delivery of student enrolment and programme administration processes across the University.
• Assisting with Student Loans Company administration, including attendance confirmations, changes of circumstance and funding-related transactions.
• Maintaining and updating student, enrolment, and finance records across university systems and external portals, ensuring data accuracy and compliance
• Providing professional advice and customer support to students, staff, sponsors, and external stakeholders.
• Working with Academic Schools, Professional Services colleagues and external agencies to resolve enrolment and student record queries.
• Supporting the planning and delivery of enrolment and induction activities throughout the academic year.
• Contributing to continuous improvements in systems, processes and ways of working across Registry Services.

You’ll be an organised, customer-focused and detail-oriented individual who enjoys working with people and information. You’ll take pride in delivering an excellent service and have the ability to manage a variety of administrative tasks accurately and efficiently.

Additionally, you'll bring:

• Experience of maintaining and updating administrative systems and processes. Excellent verbal and written communication skills.
• Strong interpersonal skills and a professional, helpful approach when dealing with students and colleagues.
• Good IT skills, including Microsoft Office applications such as Word, Excel and Outlook.
• The ability to maintain accurate records and perform routine administrative processes with a high level of accuracy.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• The ability to work independently while also contributing positively as part of a team.
• Experience of working with databases, student record systems or student finance processes would be advantageous. Knowledge of Higher Education administration, student enrolment processes or the Student Loans Company would also be beneficial, although training will be provided.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 25 days, rising to 30 days after 1 years' service, plus 12 bank holiday / concessionary days.
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family friendly policies - take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.