Digital Ambassador

Cardiff Met; Cardiff; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Library and digital services access

Sports facilities discount

Flexible working around studies

Job summary

Cardiff Metropolitan University is seeking a Digital Ambassador to support students and staff in using digital resources. The role is designed to fit around your studies, offering first-line assistance and guidance on campus IT services.

You’ll work with colleagues to provide consistent information, maintain a safe Learning Centre, and promote available resources to enhance study and work experiences.

Qualifications

• Must currently be studying at the university.
• Strong communication and IT skills.
• Able to work flexibly around study commitments.

Responsibilities

• Provide 1st line IT support for students and staff, including devices and software.
• Assist with WiFi connectivity and use of digital resources.
• Maintain a safe, welcoming Learning Centre environment during operating hours.
• Collaborate with colleagues to share accurate information for users.
• Advise staff and students on efficient ways to use digital resources.
• Monitor facilities and report issues when unresolved.

Skills

OS knowledge

Interpersonal skills

Communication

Team player

Time management

MS Office

Administrative tasks

Education

Enrolled at Cardiff Metropolitan University

Tools

MS Office

Job description

This position is only open to students currently studying at the university

As a Digital Ambassador at Cardiff Metropolitan University, you will play a crucial role in supporting students and staff with the effective use of digital resources. Your responsibilities will include providing first-line assistance and promoting available resources to enhance both study and work experiences.

This position offers a fantastic opportunity to gain valuable experience in an IT support environment, which can be a great addition to your CV. The opportunity is designed to fit around your studies.

You’ll support by:

• Providing 1st line assistance for students and staff – including but not limited to the use of IT equipment and software applications, connectivity of WiFi devices, and use of electronic resources.
• Help to maintain a safe and secure Learning Centre environment for our users during daytime, evening and weekend opening periods as applicable.
• Working and sharing information with colleagues to provide consistent and relevant information for staff and students.
• Utilising your knowledge to advise staff and students on efficient means of working with digital resources.
• Monitoring that facilities and services are operating and used correctly and safely, and reporting where issues cannot be resolved.

What you’ll bring

• Working knowledge of computer operating systems and applications.
• Sound inter-personal skills, possessing a courteous and helpful approach.
• Excellent oral and written communication skills.
• Ability to act as a responsible member of a team.
• Excellent time-management skills with the ability to complete tasks to deadline.
• Good IT skills including MS Office applications.
• Ability to undertake routine manual, automated and administrative processes.

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Award winning sports and fitness facilities with subsidised membership.

All applications must be submitted online.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Why Work Here?

We invite you to join our collaborative community!

Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.