Admissions Officer

Cardiff Met; Cardiff; Hybrid; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Annual leave 25 days, rising to 30

LGPS pension

Family friendly policies

Access to library and digital services

Sports and fitness facilities

Health Assured wellbeing support

Job summary

Cardiff Metropolitan University invites applications for an enthusiastic Admissions Officer to support a busy centralised Admissions Unit. You will help with processing student applications and ensuring a positive applicant experience.

The role requires experience in a similar busy environment, excellent organisational and communication skills, and a flexible, customer‑focused approach. You will also help plan open days and recruitment events.

Qualifications

• Experience in a busy admissions environment.
• Knowledge of higher education admissions and student recruitment.
• Ability to interpret admissions policies and procedures.
• Proven ability to deliver high quality service to applicants and staff.

Responsibilities

• Make and process decisions in accordance with selection criteria.
• Liaise with school admissions tutors and professional services to meet SLAs.
• Assess supporting documentation and carry out initial fee assessments.
• Maintain admissions records with high accuracy for external bodies.
• Provide information and advice to applicants about the University’s offers.
• Deliver marketing and recruitment events such as open days and applicant days.

Skills

Organisational skills

Communication skills

Customer service

Attention to detail

Prioritisation and planning

Teamwork

Tools

None

Job description

Cardiff Metropolitan University is looking to appoint an enthusiastic Admissions Officer to support the activities of a busy centralised Admissions Unit. The post holder will assist with all processes concerned with the admittance of students to the university.

The Admissions Officer role plays a vital part in processing student applications and ensuring a positive applicant experience to enable the University to admit students.

You will support with:

• Making and processing decisions in accordance with the Universities selection criteria.
• Liaising with school admissions tutors and professional services staff ensuring that applications progress through the process meeting service level targets.
• Assess supporting documentation and carry out initial fee assessment.
• Maintaining admissions records with high levels of accuracy ensuring the correct data is supplied for external bodies.
• Providing a customer focused and efficient information and advice service to applicants and potential applicants about the full range of educational opportunities offered by the University.
• The delivery of marketing and recruitment events and activities such as open days, applicant days, confirmation and clearing.

This is a fixed term position until October 2027. The working hours are 18.5 per week, half day on Wednesday and full days on Thursday and Friday.

What you’ll bring

Experience in a similar role is required, working in a busy environment, providing an excellent level of service to applicants, staff and external bodies. Knowledge and understanding of Higher Education Admissions and the Student Recruitment process is preferred. Similar administrative experience and skills will be considered.

Additionally you will have:

• Excellent organisational and communication skills.
• Ability to prioritise and plan work effectively under tight deadlines, under pressure and with competing priorities.
• Outstanding attention to detail.
• Ability to learn independently and to master and apply new knowledge and skills quickly,
• Commitment to the highest standards of customer service.
• Detailed understanding of both internal and external admissions policies and procedures.
• Flexible and enthusiastic approach to all tasks undertaken.

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.

We offer excellent benefits such as:

• Annual leave of 25 days, rising to 30 days after 1 years’ service, plus 12 bank holiday / concessionary days pro rata.
• Membership of the Local Government Pension Scheme with generous contributions.
• Excellent family friendly policies – take a look on our Policy Hub page.
• Opportunities to learn and develop your skills with access to library and digital services facilities.
• Excellent sports and fitness facilities with subsidised membership.
• Free family access to our independent specialist wellbeing support provider, Health Assured.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.

Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.

All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.

The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Why Work Here?

We invite you to join our collaborative community!

Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.