Parts Advisor

Porsche Retail Group Ltd; Hatfield; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading company in the automotive industry is seeking a Parts Advisor to provide exceptional support to Vehicle Technicians and retail customers. The role involves identifying and sourcing parts, managing inventory, and ensuring customer satisfaction through expert advice. Candidates should have prior experience in an automotive parts department and strong IT skills. In return, the company offers a competitive salary and various benefits.

Benefits

Basic Salary up to £34,000

33 days holiday per year

Option of a VW Group Vehicle

Life Assurance

Dedicated mental health champions

Preferential rates on products and services

Five full sets of branded uniform

Qualifications

• Prior experience in an automotive parts or service department.
• Familiarity with parts databases and inventory management systems.

Responsibilities

• Identifying and sourcing parts accurately based on vehicle information.
• Processing parts orders and handling retail customer transactions.
• Supporting warranty claims processing relating to parts.

Skills

Automotive Parts Knowledge

Customer Service

Inventory Management

IT Skills

Education

High School Diploma

Tools

Parts Databases

MS Office

Job description

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Reporting to the Parts Manager, as a Parts Advisor, you will be responsible for providing exceptional support to our Vehicle Technicians, by accurately identifying, ordering and supplying Porsche parts and accessories to our workshop. You will also ensure our retail customers, receive expert advice on which parts are needed for their Porsche, explaining their functions, and taking orders in person, over the phone, or via email.

Responsibilities:

• Identifying and sourcing parts accurately, determining the correct parts needed based on vehicle information and customers’ needs
• Improving workshop efficiency by checking parts availability and pre-picking items in advance of the service booking
• Supporting the management of the parts inventory, including receiving deliveries restocking and conducting stock counts
• Processing parts orders, creating invoices and handling retail customer transactions
• Assisting the Service Advisors and Vehicle Technicians by providing product information, availability and pricing
• Supporting warranty claims processing relating to parts and completing all relevant administration

Minimum Qualifications:

• Prior experience in an automotive parts or service department
• Familiarity with parts databases and inventory management systems
• Sound understanding of vehicle components and systems
• Good IT skills including MS Office

Preferred Qualifications:

• Previous experience in a franchised automotive dealership
• Full Driving Licence
• Experience in a customer facing environment

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

• Basic Salary of up to £34,000 per annum, depending on experience
• 33 days holiday per year, with extra for long service
• Option of a VW Group Vehicle at a preferential leasing rate
• Life Assurance
• Dedicated mental health champions
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Five full sets of branded uniform

Centre:

Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Employees can enjoy free on-site parking, while taking advantage of our communal space, complete with a pool table, darts board, and TV.

Company:

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Automotive

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