Reservations and Events Manager

Valor Hospitality; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

Valor Hotels is seeking a Reservations and Events Manager to join the Holiday Inn London - Gatwick Airport team. You will focus on maximizing enquiry conversion, handling reservations end-to-end and delivering standout events for clients.

In this role you will implement pricing strategies, monitor market data and competitor activity, lead a small team, and ensure all processes comply with company policies and safety requirements while maintaining exceptional levels of service.

Qualifications

• Proven experience in reservations, events management, or a similar role.
• Strong communication and customer service skills.
• Detail-oriented with excellent organizational abilities.
• Knowledge of revenue management and pricing strategies.
• Ability to analyze market data and competitor information.
• Experience in the hotel or hospitality industry preferred.
• Strong leadership skills with the ability to inspire and motivate a team.

Responsibilities

• Ensure all bookings are accurate by following company processes.
• Operate reservation systems to required brand standards.
• Implement pricing and selling strategies to meet budgets.
• Monitor competitor information to gather insights.
• Conduct show rounds to highlight hotel features for clients.
• Assess new enquiries using total revenue, lifetime value, and market data.
• Comply with cash handling, credits, health and safety, and related laws.

Skills

Reservations management

Events management

Revenue management

Pricing strategy

Market data analysis

Team leadership

Customer service

Hospitality industry experience

Tools

Reservation systems

Job description

Holiday Inn London - Gatwick Airport

Are you a dynamic professional with a flair for managing reservations and events? Valor Hotels is looking for a Reservations and Events Manager to join our team.

This role involves maximizing enquiry conversion, managing the reservations process, and delivering exceptional events that exceed our clients' expectations.

Key Responsibilities:

• Business Accuracy: Ensure that all business on the books is robust and accurate by adhering to company processes and procedures.

• System Management: Operate all reservation systems to the required standards set by Valor and the brand, ensuring effective management of the rooms business.

• Pricing Strategies: Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors and working closely with the Revenue and Sales Managers

• Competitor Analysis: Maintain up-to-date competitor information and visit competitor hotels as needed to gather insights.

• Hotel Showrounds: Conduct appointments and showrounds to highlight the hotel's features and services to potential clients.

• Commercial Awareness: Be commercially aware, considering total revenue and “lifetime value” when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data to inform decisions.

• Compliance: Comply with all statutory and company requirements related to cash handling, credit procedures, employment legislation, Health and Safety, Fire Safety, Risk Assessment, and Disability.

Qualifications and Skills:

• Proven experience in reservations, events management, or a similar role.

• Strong communication and customer service skills.

• Detail-oriented with excellent organizational abilities.

• Knowledge of revenue management and pricing strategies.

• Ability to analyze market data and competitor information.

• Experience in the hotel or hospitality industry preferred.

• Strong leadership skills with the ability to inspire and motivate a team.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.