Assistant Reception Manager

Thesleff Group; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Private medical insurance

Paid sick leave

Study support

Free meals on duty

Staff discount

People-focused culture

Career development

Job summary

Los Mochis City, part of the Thesleff Group, seeks an Assistant Reception Manager for our flagship London dining venue atop 100 Liverpool Street. You will support the Reception Manager in directing the front-of-house team, delivering guest satisfaction, and ensuring seamless operations in a 14,000 sq ft rooftop setting.

Join a guest-focused, award-winning hospitality group and contribute to a team that prides itself on exceptional service, career growth, and a vibrant working environment in the

Qualifications

• Proven experience as an Assistant Reception Manager or similar in a high-volume, upscale dining setting.
• Excellent customer service and guest experience focus.
• Strong organisational and time management skills with multitasking ability.
• Proactive hands-on leader with clear communication and issue resolution.

Responsibilities

• Support daily reception shift operations and uphold restaurant policies and standards.
• Assist the Reception Manager with leadership, vision and direction to meet departmental goals.
• Drive continuous improvement in guest interactions and service quality.
• Lead and develop the reception team, including recruitment and training.
• Ensure smooth door-to-table flow and coordination between floor and host teams.

Skills

Leadership

Customer service

Time management

Problem solving

Job description

Los Mochis City is seeking an outstanding Assistant Reception Manager to support our flagship restaurant in the heart of the City. Our flagship is elevating the London dining scene in a stunning 14,000 sq ft restaurant on the rooftop of 100 Liverpool Street.

Our Assistant Reception Manager will support the Reception Manager in overseeing the reception team and assist in directing the team in their duties and responsibilities. You will play a pivotal role in delivering departmental objectives, particularly in the area of guest satisfaction and smooth front-of-house operations.

If you are a guest care guru with a can-do attitude, bags of personality and a passion for hospitality and looking to take the next step in your career, we invite you to apply for this exciting opportunity. Join our award-winning team and contribute to the creation of an exceptional hospitality group.

About Us

Los Mochis is the ultimate Pan-Pacific contemporary Mexican Japanese restaurant, mixing Mexican spirit with Japanese elegance, Mexican art and design with Japanese coolness and Mexican flavours with Japanese techniques. The team behind this brand come with years of successful experience and is part of an award-winning international team. If you are a friendly and personable individual who loves hospitality, people, and food as much as we do and is looking for a great working environment with a like‑minded, passionate team, then join our successful, award‑winning brigade.

Key Responsibilities:

• Support daily reception shift operations and ensure compliance with all restaurant policies, standards and procedures.
• Assist the Reception Manager with leadership, vision and direction to prioritise departmental goals in an efficient and effective way.
• Drive innovation and continuous improvement, striving for excellence in every member and guest interaction.
• An enthusiastic and proactive person who is happy and confident working in all areas of the front of house.
• A hands‑on, natural leader who supports the recruitment, training and development of the reception team.
• Able to work with integrity, excellent attention to detail and strong communication skills.
• Assist in maximising covers and seating allocations. Ensure smooth door‑to‑table and way‑out operations between floor and host teams.
• Support the selection, training, evaluation, motivation and coaching of reception team members.

Benefits include:

• Private medical insurance.
• Paid sick leave.
• Study support scheme.
• Free meals while on duty.
• 50% off when visiting the restaurant with family & friends.
• People‑focused culture.
• Further career development and growth as the restaurant group expands.

Requirements / Skills:

• Proven experience as an Assistant Reception Manager or similar role, preferably in a high‑volume, upscale dining establishment.
• Exceptional customer service skills and a genuine passion for providing an outstanding dining experience.
• Strong organisational and time management skills, with the ability to multitask and prioritise effectively.
• Strong problem‑solving and decision‑making abilities, with a proactive and hands‑on approach to resolving issues.

Thesleff Group is an equal‑opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.