Assistant Reception Manager

Valor Hospitality Careers UK; Birmingham; On-site; GBP 26,000 - 31,000; Part time

Job summary

A leading hospitality company is seeking an energetic Assistant Reception Manager to lead the front desk team. This role involves ensuring exceptional guest service, managing reservations, and maintaining operational excellence. Ideal candidates will have supervisory experience in hospitality and strong leadership skills. The position offers competitive pay and various employee benefits, including discounts and wellness programs.

Benefits

Discounted stays for friends and family

50% discount when dining in restaurants

Free meals while on duty

Access to high-street discounts

Up to 40% savings on bikes

Generous refer-a-friend bonuses

Calendar of wellness activities

Employee Assistance Programme

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Qualifications

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership skills with the ability to inspire and manage a team.

Responsibilities

• Lead, train, and motivate the front desk team.
• Handle guest inquiries and complaints professionally.
• Oversee daily front desk operations.

Skills

Leadership

Communication

Organizational Skills

Education

Supervisory Experience in Hospitality

Tools

Hotel Management Software

Job description

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£26,436.80 Per Annum / £12.71 Per Hour, 40 Hours per week

Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team.

As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.

Key Responsibilities:

• Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
• Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
• Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
• Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
• Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
• Standards & Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations.
  
  

Our ideal candidate will have:

• Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception.
• Strong leadership skills with the ability to inspire and manage a team effectively.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with a calm and professional demeanor.
• Flexibility to work various shifts, including weekends and holidays.
  
  

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

• Valor team member rates at our UK hotels, with rooms from just £30 B&B.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.
  
  

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
• Healthcare Cash Plan options, from just £5 per month.
  
  

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
  
  

Fancy joining our team?

Valor Hospitality is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Across the UK, we currently operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans too, with three new luxury 5-star hotels planned to open in 2024.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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