Resident Services Assistant

urbanbubble Ltd; Manchester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Birthday day off

Monthly wellbeing hour

Enhanced annual leave

Company pension scheme

Medical cover

Refer a friend scheme

Paid volunteering day

Social events

Enhanced sick pay

Family leave

Cycle to work scheme

Study support

Long service awards

Employee assistance & counselling

Job summary

urbanbubble Ltd in Manchester is seeking a Resident Services Assistant to welcome residents, coordinate tenancy tasks and support the lettings team with a friendly, proactive approach.

You’ll manage tenancy checks, viewings, renewals, and resident communications, helping create a vibrant community while learning from a driven team. No two days are the same, with training provided and plenty of opportunities to grow.

Qualifications

• Proactive, positive and resilient attitude.
• Passion for customer service and problem solving.
• Experience in property management or lettings.
• Proficient with Word, Excel, Outlook and PM systems.
• Team player with a can-do attitude.

Responsibilities

• Arrange tenancy tasks, residency checks, payments and welcome packs.
• Manage tenancy renewals, extensions and rent discussions.
• Guide prospective residents through applications, viewings and closings.
• Support resident events and keep communications organized.

Skills

Customer service

Problem solving

Team player

Positive attitude

Proactive attitude

Education

Property Mark Level 6 or equivalent

Tools

MS Office

Property management systems

Job description

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We're all about creating welcoming communities where people feel truly at home. If you're someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we'd love for you to join us as a Resident Services Assistant!

Here’s what you’ll be doing:

• Arranging Tenancies: You'll handle all the behind-the-scenes work, from completing residency checks to coordinating payments, drafting agreements, and putting together welcome packs. You'll be the first face our new residents meet, setting the stage for a warm and smooth move-in experience.
• Lease Renewals: You'll keep things running smoothly by managing tenancy renewals and extensions. You'll be the go-to person for residents when it's time to chat about renewing their lease or negotiating rent increases.
• Leads Management: You'll help guide prospective residents through the application process, manage leads, conduct viewings (either in person or virtually), and close deals to meet our lettings targets. Your approachable and friendly attitude will have them excited to join our community.
• And So Much More: From supporting resident events to keeping things organised with emails and move-in inductions, you'll ensure everything is running like clockwork.

A Property Mark Level 6 qualification (or equivalent)

Required Skills and Experience

• A proactive, positive, and resilient attitude
• A passion for customer service and solving problems
• Experience in property management or lettings
• Proficiency in Microsoft Office (Word, Excel, Outlook) and other property management systems (don't worry, we'll train you on anything new!)
• A can-do attitude and a love for working with a team that’s both fun and driven

And here’s what we offer

• Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need
• Company pension scheme & medical Cover for your long-term health & to help plan for the future
• Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board
• Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues
• Enhanced sick pay & family leave to take care of yourself & your loved ones
• Life events for those big milestones like your child's 1st day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!
• Cycle to work scheme to help you get to work in a healthier, greener way
• Study support to help you grow & reach your goals
• Long service awards to celebrate every mile stone with us
• Employee assistance & counselling for those times when you need a little bit of extra support

& the best part? You'll be working with some truly incredible people who are passionate about what they do & are always ready to support you!