Assistant Property Manager

Encore; London; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A leading property management company in London seeks an Assistant Property Manager to join their team. The role involves engaging with residents, managing maintenance operations, and ensuring compliance with health and safety standards. With opportunities for career growth within 12-18 months, this position is perfect for someone passionate about customer service and property management.

Benefits

Competitive Salary & Benefits

Growth Opportunities with Training

Friendly Team Environment

Qualifications

• Experience in customer service and contractor management is desirable.
• Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential.

Responsibilities

• Be the first point of contact for residents, handling queries and resolving issues.
• Keep property management system (Qube) up-to-date and organized.
• Liaise with contractors and manage works orders for maintenance.

Skills

Customer Service

Time Management

Multitasking

Communication

Attention to Detail

Education

Good standard of education

Tools

Qube

Microsoft Office

Job description

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At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we've been awarded Employer of the Year on many of occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. Were all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The Role:

As an Assistant Property Manager, you will be a key member of our Estate Management team, helping to ensure that our communities are well-maintained, and efficiently run. You will support day-to-day operations by engaging with residents, coordinating maintenance and repair efforts, and maintaining accurate records and systems. Your role will contribute directly to creating a positive experience for our clients.

This role comes with fantastic career growth opportunities, including the chance to step into an Estate Manager position within our team in just 12 to 18 months.

What You’ll Be Doing:

Customer Service Be the first point of contact for residents, handling queries, resolving issues, and keeping communication clear, friendly, and professional.

Data Management: Keep our property management system (Qube) fully up-to-date, ensuring all information is accurate and organised.

Maintenance Coordinator: When something needs fixing, you’re the one to make it happen. Liaise with contractors, manage works orders, and ensure everything is done on time and to a high standard.

Health & Safety: Ensure all health & safety legislation and company policies are strictly followed, keeping our estates safe and compliant.

Financial : Help manage budgets, issue purchase orders, and assist with financial reporting to ensure costs stay under control.

About You:

• You’re passionate about delivering excellent customer service and enjoy building relationships with residents and clients.
• You’re a natural multitasker, able to manage your time and juggle tasks efficiently.
• You’ve got experience with systems like databases (Qube knowledge is a bonus) and are confident using Microsoft Office.
• You communicate clearly and professionally—whether over the phone, in writing, or face-to-face.
• You’ve got experience working with contractors and managing reactive maintenance (if not, you’re ready to learn fast!).
  
  

What You’ll Bring:

• A proactive, solutions-oriented mindset – you approach challenges with optimism and a focus on finding effective resolutions.
• Strong attention to detail – you consistently deliver high-quality work.
• A collaborative spirit – you thrive in a team environment and take pride in contributing to shared goals.
  
  

Qualifications & Experience:

• A good standard of education is essential.
• Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential.
• Previous experience in customer service and contractor management is desirable.
  
  

Why Work with Us?:

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.
• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
  
  

At Encore, we pride ourselves on delivering outstanding service and managing valuable residential estates with expertise and care. This is your opportunity to grow into a leadership role while making a real impact in the lives of our clients.

Encore operate a hybrid working model, for this role the requirement is 2 days in the office, 2 days from home and 1 day on site.

The salary for this role is £27,000 - £30,000 per annum.

Please note - The close date for this role will be Friday 4th July.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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