Assistant Property Manager

OA; Borehamwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

OA is seeking an Assistant Property Manager to join a dynamic team in Borehamwood. The role involves managing customer service, handling maintenance issues, and ensuring smooth operations. Suitable candidates should demonstrate knowledge of property management principles and possess strong communication skills.

Benefits

20 days annual leave plus Bank Holidays

Car Salary Sacrifice scheme

One month sabbatical after 10 years’ service

Star of the week

Employee of the month

Responsibilities

• Deliver excellent all-round customer service, handling queries both verbally and in writing.
• Act as first point of contact for tenants, suppliers, and external agencies.
• Take ownership of day-to-day maintenance matters from initial report to resolution.

Skills

Knowledge of property management principles and procedures

Good soft skills

Working knowledge of a property management computer system

Working knowledge of windows-based spreadsheets

Ability to use Microsoft Word

Fair written and verbal communication skills

Job description

OA are recruiting for an Assistant Property Manager to join our client’s dynamic and growing team.

We're looking for Assistant Property Managers who can confidently handle day-to-day challenges with a friendly, proactive approach—resolving maintenance issues, supporting departmental operations, adapting to evolving systems and technology, and embracing ongoing training to ensure smooth and efficient service delivery.

Location: Borehamwood

Hours: Monday – Friday. 9am-5:30pm.

Assistant Property Manager Benefits

• 20 days annual leave per annum plus Bank Holidays
• Car Salary Sacrifice scheme
• One month sabbatical after 10 years’ service
• Star of the week
• Employee of the month

Assistant Property Manager Key Responsibilities

• Deliver excellent all-round customer service, handling queries both verbally and in writing.
• Act as first point of contact for tenants, suppliers, and external agencies, escalating urgent issues as needed.
• Take ownership of day-to-day maintenance matters from initial report through to resolution.
• Raise jobs on the system, coordinate access for suppliers, and monitor ongoing works.
• Place orders with suppliers and ensure accurate liaison and follow-up.
• Ensure all supplier orders use the correct fund and heading.
• Regularly liaise with Property Managers to ensure smooth operations.
• Manage and respond to emails, maintaining accurate records and up-to-date filing.
• Support with issuing letters and general correspondence to customers.
• Assist with insurance claims handling (acting as a point of contact/post box).
• Run reports and assist with tasks to support the Property Manager.
• Monitor deadlines and supplier performance, creating diaries and reminders as needed.
• Attend meetings with line managers to discuss workloads and highlight issues or knowledge gaps.
• Report any problems or concerns promptly to line management.
• Contribute to improving processes by developing knowledge of leases, legal matters, and site visit experience with the aim of independently managing a portfolio in the future.

Assistant Property Manager Skills and Experience

• Knowledge of property management principles and procedures.
• Good soft skills when dealing with people to empathise and understand the customers’ needs.
• Working knowledge of a property management computer system.
• Working knowledge of windows-based spreadsheets – i.e., Excel
• Ability to use Microsoft Word
• Fair written and verbal communication skills.

If you are interested in this position, please apply online with your CV.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.