Assistant Property Manager

Osborne Appointments; Borehamwood; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading property management firm is looking for an Assistant Property Manager to join their team in Borehamwood. This role involves providing excellent customer service, managing maintenance requests, and supporting overall departmental operations. Candidates should have a strong understanding of property management principles and good communication skills, to ensure efficient service and customer satisfaction.

Benefits

20 days annual leave plus Bank Holidays

Car Salary Sacrifice scheme

One month sabbatical after 10 years service

Employee recognition programs

Qualifications

• Knowledge of property management principles and procedures.
• Good soft skills to understand customer needs.
• Experience with property management systems and software.

Responsibilities

• Deliver excellent customer service by handling queries.
• Act as the first point of contact for tenants and suppliers.
• Manage and coordinate maintenance issues from start to finish.

Skills

Customer Service

Communication

Maintenance Management

Property Management Principles

Empathy

Problem-Solving

Tools

Property Management Computer System

Microsoft Excel

Microsoft Word

Job description

Assistant Property Manager

OA are recruiting for an Assistant Property Manager to join our client s dynamic and growing team.

We're looking for Assistant Property Managers who can confidently handle day-to-day challenges with a friendly, proactive approach resolving maintenance issues, supporting departmental operations, adapting to evolving systems and technology, and embracing ongoing training to ensure smooth and efficient service delivery.

Location: Borehamwood

Hours: Monday Friday. 9am-5:30pm.

Salary: £27,000-£30,000 depending on experience

Assistant Property Manager Benefits

• 20 days annual leave per annum plus Bank Holidays
• Car Salary Sacrifice scheme
• One month sabbatical after 10 years service
• Star of the week
• Employee of the month

Assistant Property Manager Key Responsibilities

• Deliver excellent all-round customer service, handling queries both verbally and in writing.
• Act as first point of contact for tenants, suppliers, and external agencies, escalating urgent issues as needed.
• Take ownership of day-to-day maintenance matters from initial report through to resolution.
• Raise jobs on the system, coordinate access for suppliers, and monitor ongoing works.
• Place orders with suppliers and ensure accurate liaison and follow-up.
• Ensure all supplier orders use the correct fund and heading.
• Regularly liaise with Property Managers to ensure smooth operations.
• Manage and respond to emails, maintaining accurate records and up-to-date filing.
• Support with issuing letters and general correspondence to customers.
• Assist with insurance claims handling (acting as a point of contact/post box).
• Run reports and assist with tasks to support the Property Manager.
• Monitor deadlines and supplier performance, creating diaries and reminders as needed.
• Attend meetings with line managers to discuss workloads and highlight issues or knowledge gaps.
• Report any problems or concerns promptly to line management.
• Contribute to improving processes by developing knowledge of leases, legal matters, and site visit experience with the aim of independently managing a portfolio in the future.

Assistant Property Manager Skills and Experience

• Knowledge of property management principles and procedures.
• Good soft skills when dealing with people to empathise and understand the customers needs.
• Working knowledge of a property management computer system.
• Working knowledge of windows-based spreadsheets i.e., Excel
• Ability to use Microsoft Word
• Fair written and verbal communication skills.

If you are interested in this position, please apply online with your CV.

BARNPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.