Assistant Product Manager - Unsecured Lending - Secondment

HSBC Holdings plc; West of England; On-site; GBP 32,000 - 46,000; Full time

Job summary

HSBC Holdings plc in the West of England is seeking an experienced professional for an internal secondment to the Assistant Product Manager role within the Unsecured Lending team, overseeing credit cards and personal loans.

The role emphasises risk governance, customer outcomes, and collaboration across Marketing, Digital, Risk, Finance, Legal, Compliance, Technology and Operations, with strong reporting and audit responsiveness.

Qualifications

• Essential - proven track record in project management and stakeholder management.
• Retail banking product experience, ideally unsecured lending (personal loans and credit cards).
• Ability to translate data and analysis into clear insights and recommendations.
• Clear written and verbal communication for senior stakeholders.
• Proficient in Microsoft Excel, Word and PowerPoint to support reporting and governance.
• Confidence influencing teams across multiple functions.

Responsibilities

• Own risk and issue management across acquisition activity and compliance.
• Manage customer outcome reporting, dashboards and product reviews.
• Maintain acquisitions team controls as products and journeys evolve.
• Coordinate acquisition procedures, literature and terms for compliance.
• Coordinate internal audit activity and regulatory responses with deadlines.
• Lead working groups to surface risks and dependencies early, and define mitigations.

Skills

Project management

Stakeholder management

Data analysis

Communication

Excel

PowerPoint

Influencing

Tools

Excel

Word

PowerPoint

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We’re currently seeking an experienced professional to join our team via Secondment in the role of Assistant Product Manager. The secondment may last up to 12 months.

The Unsecured Lending team manages the full product lifecycle and proposition development for credit cards and personal loans including customer acquisition and customer journey enhancements, with full P&L responsibility. This role focuses on strengthening how we manage risk, governance and customer outcomes across acquisition journeys for HSBC, M&S Bank and First Direct. You’ll use customer outcome reporting and product insights to identify improvements and help deliver them in a controlled way. Working across Marketing, Digital, Distribution, Risk, Finance, Legal, Compliance, Technology and Operations you’ll align priorities and remove blockers to keep delivery moving. Success means clear and compliant customer communications, effective controls that stay current as journeys change and strong, timely responses to audit and regulatory requests.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you’ll:

• Own risk and issue management across acquisition activity, resolving conduct risk, customer outcome and operational issues
• Manage customer outcome reporting including dashboards, Fair Value Exchange (FVE) and product reviews, using insights to deliver improvements
• Maintain Acquisitions team controls, updating them as products, journeys, processes and regulatory requirements change
• Manage acquisition procedures, customer literature and terms and conditions to keep them compliant, accurate and easy to understand
• Coordinate internal audit activity and regulatory requests, delivering high-quality responses to agreed deadlines
• Run working groups and forums to surface delivery risks and dependencies early, agree mitigations and keep delivery safe and on schedule

To be successful in this role you should meet the following requirements:

• Essential - proven track record in project management, stakeholder management and organised delivery
• Retail banking product experience, ideally within unsecured lending such as personal loans and credit cards
• Able to translate data and analysis into clear insights, recommendations and conclusions that inform decisions
• Can communicate clearly in writing and verbally, simplifying complex information for a range of audiences including senior stakeholders
• Effectively able to use Microsoft Excel, Word and PowerPoint to support reporting, governance and delivery
• Confident influencing teams with competing priorities across Digital, Distribution, Risk, Finance, Legal and Compliance, Operations, Technology, Marketing and Transformation

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].