Senior Product Manager, Client Connectivity

HSBC; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Private healthcare

Enhanced maternity pay

Contributory pension scheme

Career development opportunities

Job summary

HSBC Holdings plc in the United Kingdom is seeking an experienced Senior Product Manager, Client Connectivity, to shape secure APIs across REST and event-driven architectures, balancing client experience, regulatory expectations and commercial outcomes.

You will own API platform capabilities, drive cross‑functional delivery across regions, partner with product and IT teams, and help teams deliver integrations faster, safer and with less rework.

Qualifications

• Proven product management experience delivering digital products, platforms or shared technology capabilities.
• Strong knowledge of API ecosystems, REST, event-driven architectures, developer experience and platform-based operating models.
• Track record of leading cross-functional delivery across regions, disciplines and organisational boundaries.
• The ability to translate complex technology, regulatory and operational considerations into clear, client-centric product outcomes.
• Knowledge of global payments and / or global trade finance solutions, with the ability to translate product requirements into secure, scalable and client-focused API and connectivity solutions.
• Excellent communication, analytical and stakeholder management skills, with the confidence to engage audiences from engineers and architects to senior business leaders.
• Strong leadership, organisation, decision-making, lateral-thinking and interpersonal skills.
• A collaborative, client-centric mindset and a commitment to delivering simple, consistent experiences.
• The ability to influence without formal authority, manage competing priorities and drive alignment across multiple teams and markets.
• A pragmatic approach to balancing customer value, technical feasibility, risk, control requirements and commercial impact.

Responsibilities

• Own and drive API Platform roadmap capabilities, covering design guidelines, versioning, error handling, security patterns, event-driven capabilities, documentation, billing, servicing and testing standards.
• Use customer, engineering and operational insight to prioritise investment, resolve trade-offs and deliver measurable improvements.
• Champion developer experience by improving API discoverability, documentation, testing, onboarding and ongoing servicing.
• Ensure API delivery aligns with target architecture and the wider Client Connectivity strategy and supports consistent adoption of standards and a high-quality customer implementation experience.
• Contribute to roadmap planning for API enablement and platform capabilities.
• Partner with Product, Channel, Lines of Business and IT teams to deliver customer-centric solutions across the Client Connectivity channel and underlying product domains.
• Drive consistent delivery across external and internal IT-led APIs, supporting a seamless end-to-end experience that’s reliable, secure, scalable and easy to use.
• Build alignment across teams, regions and disciplines, ensuring decisions are clear, well governed and translated into practical delivery outcomes.

Skills

Product management

API ecosystems

REST

Event-driven architecture

Stakeholder management

Communication

Leadership

Cross-functional collaboration

Strategic thinking

Client-centric mindset

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Product Manager, Client Connectivity.

You’ll shape secure, interoperable and well-governed APIs across REST and event-driven architectures. Balancing client experience, engineering practicality, regulatory expectations and commercial outcomes, you’ll help teams deliver integrations faster, more safely and with less rework. Your work will enable a consistent, reliable implementation experience for clients and developers across channels, products and markets.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay, support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role, you’ll

• Own and drive key capabilities within the API Platform roadmap, covering design guidelines, versioning, error handling, security patterns, event-driven capabilities, documentation, billing, servicing and testing standards.
• Use customer, engineering and operational insight to prioritise investment, resolve trade-offs and deliver measurable improvements.
• Champion developer experience by improving API discoverability, documentation, testing, onboarding and ongoing servicing.
• Ensure API delivery aligns with the target architecture and the wider Client Connectivity strategy and support consistent adoption of standards and a high-quality customer implementation experience.
• Contribute to roadmap planning for API enablement and platform capabilities.
• Partner with Product, Channel, Lines of Business and IT teams to deliver customer‑centric solutions across the Client Connectivity channel and underlying product domains.
• Drive consistent delivery across external and internal IT‑led APIs, supporting a seamless end‑to‑end experience that’s reliable, secure, scalable and easy to use.
• Build alignment across teams, regions and disciplines, ensuring decisions are clear, well governed and translated into practical delivery outcomes.

To be successful in this role, you should meet the following requirements

• Proven product management experience delivering digital products, platforms or shared technology capabilities.
• Strong knowledge of API ecosystems, REST, event‑driven architectures, developer experience and platform‑based operating models.
• A track record of leading cross‑functional delivery across regions, disciplines and organisational boundaries.
• The ability to translate complex technology, regulatory and operational considerations into clear, client‑centric product outcomes.
• Knowledge of global payments and / or global trade finance solutions, with the ability to translate product requirements into secure, scalable and client‑focused API and connectivity solutions.
• Excellent communication, analytical and stakeholder management skills, with the confidence to engage audiences from engineers and architects to senior business leaders.
• Strong leadership, organisation, decision‑making, lateral‑thinking and interpersonal skills.
• A collaborative, client‑centric mindset and a commitment to delivering simple, consistent experiences.
• The ability to influence without formal authority, manage competing priorities and drive alignment across multiple teams and markets.
• A pragmatic approach to balancing customer value, technical feasibility, risk, control requirements and commercial impact.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].