Assistant Product Manager' (12 month secondment)

HSBC Holdings plc; Leeds; Presencial; GBP 48.000 - 68.000; Jornada completa

Descripción de la vacante

HSBC Holdings plc in the United Kingdom seeks to strengthen its mortgage change delivery by improving customer journeys and processes. The role focuses on customer-led changes, cross-functional collaboration, and aligning initiatives with regulatory and commercial needs.

The ideal candidate will understand UK mortgage processes, engage stakeholders at all levels, and drive practical, data-driven solutions to improve customer outcomes and journeys across channels.

Formación

• Experience delivering customer-focused change balancing commercial and regulatory needs.
• Understanding of HSBC mortgage processes, policies and journeys across channels.
• Proven ability to engage and influence stakeholders at all levels.

Responsabilidades

• Support change delivery against the Annual Operating Plan.
• Develop customer-led processes, tools and services.
• Support customer and third-party acquisition and retention initiatives.
• Build stakeholder relationships and share feedback.
• Collaborate across mortgage, risk, underwriting, operations, digital, legal and compliance teams.

Conocimientos

Stakeholder engagement

Analytical thinking

Data-driven

Root-cause analysis

Change delivery

Customer journey

Communication

Presentation skills

Herramientas

MS Office

Excel

PowerPoint

Descripción del empleo

Support change delivery against the Annual Operating Plan, improving customer and broker experiences. Develop customer-led processes, tools and services, and support customer and third-party acquisition and retention. Build stakeholder relationships, share feedback and ensure alignment on initiatives, outcomes and responsibilities. Collaborate across mortgage, risk, underwriting, operations, digital, legal, compliance and second-line teams. Contribute to profit and loss and balance sheet targets through competitive propositions and effective journeys.

Good understanding of HSBC mortgage processes, policies and journeys across channels Understanding of the UK mortgage market and key issues affecting it Understanding of the regulated mortgage environment Experience in relevant roles, such as Retail Banking, Mortgages or Product Development Evidence of delivering customer-focused change while balancing commercial and regulatory needs Confident using Microsoft Office, including Outlook, Excel, PowerPoint and Word Strong ability to engage and influence stakeholders at all levels Analytical and data-led problem solving, with a focus on root-cause thinking and practical solutions Passion for achieving good customer outcomes and improving customer journeys Self-motivated, inquisitive and confident recommending improvements Willingness to travel occasionally for meetings and workshops, as required