Senior Relationship Support Analyst - Commercial Banking

HSBC Holdings plc; Manchester; Hybrid; GBP 42,000 - 52,000; Full time

Job summary

HSBC Holdings plc in the UK is seeking an experienced Senior Relationship Support Analyst to assist Relationship Directors by understanding client needs and delivering fair outcomes. You will perform financial, credit and profitability analyses, prepare account remarks and proposals, and support complex transactions through documentation and risk reviews.

This hybrid role spans the North West with base flexibility between Liverpool and Manchester, including client visits and occasional travel.

Qualifications

• Experience in a client-facing role within Commercial Banking is preferable.
• Ability to understand customers' needs and deliver excellent service.
• Strong communication skills, both verbal and written.
• Ability to organise and prioritise workload and meet deadlines.
• Ability to interpret financial data and undertake credit analysis.
• Knowledge of regulatory frameworks in financial services.

Responsibilities

• Provide support to Relationship Directors to optimise client relationships and deliver fair outcomes.
• Attend client meetings as necessary and be the first point of contact for customers.
• Undertake financial, credit and profitability analyses and prepare remarks and proposals for transactions.
• Coordinate credit applications/ renewals and monitor risk with timely data and reports.
• Support with third‑party discussions and collaboration with product partners.
• Assist with referrals, complex transactions and coaching junior RSAs.

Skills

Client-facing role experience

Strong verbal and writtencommunication

Financial data interpretation

Credit analysis

Regulatory frameworks knowledge

CARM and DCP knowledge

Tools

CARM

DCP

Job description

If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. HSBC Corporate Banking in the UK provides both domestic and international commercial banking services to our existing and prospective clients. Clients will typically have turnover of £25m to £350m. The Senior Relationship Support Analyst role assists Relationship Directors in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the RDs prepare for customer meetings. Other fundamental parts of the role include co‑ordination of credit applications or renewals and risk escalation management. In the absence of the RD, the role holder will act as the focal point for the client relationships, products and services.

In this role you'll:

• Provide support to the Relationship Directors to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs‑based solutions and fair outcomes for customers
• Enable proactive client management by attending client meetings as necessary and acting as the first point of contact for customers including leading Customer Service Reviews
• Undertake and prepare appropriate financial, credit and profitability analysis and prepare the account remarks and creating proposals and presentations, including supporting complex New Monies and New New Monies transactions through credit remarks, financial modelling and documentation
• Support on day‑to‑day activities including client planning, pipeline management, co‑ordination with product partners and ensuring data and call reports are accurately and timely updated, with end‑to‑end project management and oversight of transactions, including onboarding and security processing, and proactively identifying opportunities for the deal team to introduce relevant solutions
• Support with third party liaison, including discussions with external lawyers and valuers, collaborating with Group colleagues to deliver appropriate needs‑based solutions for customers
• Monitor credit risk, including concern lists and credit control reports, and analyse management information
• Support colleagues with referrals, more complex transactions and coaching, role‑modelling proactive behaviours, supporting the development of more junior RSAs, championing change and contributing to regional, national or local CSR initiatives

The ideal candidate for this role will have:

• Experience of working in a relevant client facing role within Commercial Banking is preferable
• A track record of gaining an understanding of customers' needs and delivering excellent customer service is essential
• Strong verbal and written communication skills with experience of adapting your style and approach as required
• Experience of organising and prioritising your own workload and time effectively and adhering to strict deadlines
• The ability to understand and interpret financial data and undertake credit analysis is essential
• A solid understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
• Knowledge of CMB systems such as CARM and DCP would be advantageous

This is a hybrid position, with the base location being flexible between Liverpool and Manchester. Clients are based across the North West of the UK and there is an expectation of the working week consisting of home and the office‑based working, along with visiting clients on occasion. It is important that you are willing to travel as required and based within an easy commutable distance of the client region.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team.

Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio‑economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].