Assistant Product Manager (11 - 12 month secondment)

HSBC Holdings plc; Leeds; On-site; GBP 40,000 - 50,000; Part time

Job summary

HSBC Holdings plc in Leeds is seeking a secondee to shape UK mortgage products and advised policy. You will manage end-to-end product lifecycle from development to governance, using insights to deliver changes that balance customer outcomes with regulatory risk.

The role requires influencing stakeholders, rapid planning, data-driven decision making, and knowledge of the UK mortgage market. It offers a unique internal secondment in a regulated environment.

Qualifications

• Influence stakeholders to drive change or product improvements.
• Plan and prioritise work quickly while managing expectations.
• Apply structured problem solving from problem to resolution.
• Interpret data to identify problems or opportunities for decisions.

Responsibilities

• Identify improvements from customer and commercial insights and turn them into plans.
• Develop and enhance mortgage products, pricing and communications across the lifecycle.
• Govern ongoing product management activity including retention and outcomes.
• Navigate regulatory requirements to align plans with standards and timelines.
• Plan across diverse demands to focus on critical work.
• Collaborate with stakeholders to design new journeys and resolve issues.
• Influence decisions to balance customers, commercial performance and risk.
• Present updates and recommendations clearly to enable decisions.

Skills

Stakeholder influence

Planning under pressure

Structured problem-solving

Data interpretation

Attention to detail

Communication

UK mortgage market knowledge

Education

CeMAP or equivalent mortgage advice qualification

Job description

Ready to shape better mortgage products and advised policy for UK customers?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Opportunity - This is an 11–12-month secondment opportunity

Join the UK Mortgage Product team to help shape mortgage products and advised policy that support customers with their aspirations to buy a home. This role covers the end-to-end product lifecycle - from new product development and pricing through to communications, governance and customer retention. You’ll use customer and commercial insights to identify improvements and help turn them into real changes. You’ll work in a highly regulated environment, making sure activity happens at the right times and in the right way. Success means delivering product and process improvements that balance customer outcomes, commercial performance and regulatory risk.

What you'll be doing

• Use customer and commercial insights to identify improvements and turn them into delivery plans
• Develop and enhance mortgage products, pricing and communications across the product lifecycle
• Govern ongoing product management activity including retention and customer outcomes
• Navigate the mortgage regulatory environment to ensure plans align to required standards and timelines
• Plan and prioritise across varied demands to keep focus on the work that matters most
• Bring together the right stakeholders to design new journeys and resolve issues effectively
• Influence decisions to reach balanced outcomes across customers, colleagues, commercial performance and regulatory risk
• Present clear updates and recommendations so stakeholders can understand options and make decisions

What we're looking for

• Demonstrate experience influencing stakeholders at all levels to deliver change or product or process improvements
• Show evidence of planning and prioritising at pace while managing stakeholder expectations
• Apply structured problem-solving from problem statement through to an agreed resolution
• Interpret data to identify problems or opportunities and use it to inform decisions
• Maintain excellent attention to detail across product, policy and governance activity
• Communicate and present work clearly to support decision-making and influence outcomes
• Bring knowledge of the UK mortgage market including regulation and the issues affecting it
• Hold current or previous experience of providing regulated mortgage advice, with CeMAP or equivalent mortgage advice qualification

Building better mortgage journeys

This is a chance to make meaningful changes to how mortgage products and advised policy work for customers in the UK. The work spans insight, product development, governance and continuous improvement so you’ll see ideas through from opportunity to outcome. If you’re excited by varied demands and partnering across teams to improve products and journeys, this role gives you the scope to make things happen. Apply to help shape the mortgages customers rely on for one of life’s biggest decisions.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].