Assistant Pensions Administrator

Quantum Advisory; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working hours

24 days' holiday per year with holiday

Volunteering leave

Flexible benefits

DC pension scheme

Discretionary annual bonus

Structured study and training plan

Career development opportunities

Job summary

Quantum Advisory in Cardiff offers an Assistant Pensions Administrator role within a supportive team focused on delivering high-quality service to pension scheme members. The role suits those who enjoy customer contact, are highly organised, and thrive in a busy, deadline-driven environment.

You will respond to member queries, provide empathetic customer service, manage a varied workload, and maintain accurate CRM records while supporting general pensions administration as required.

Qualifications

• Previous customer service or administration experience
• Confident and comfortable speaking on the phone
• Excellent organisation and time management skills
• Ability to manage multiple tasks while maintaining accuracy
• Reliable and deadline-focused
• Good IT skills, including CRM systems
• Strong written communication for letters and emails
• Knowledge or experience using spreadsheets (Excel) would be beneficial

Responsibilities

• Responding to member queries via telephone, email, and written correspondence
• Delivering clear, professional, and empathetic customer service
• Managing a busy and varied workload, prioritising tasks effectively
• Meeting internal and external deadlines consistently
• Maintaining accurate records using a CRM system
• Liaising with colleagues to resolve queries efficiently
• Supporting general pensions administration as required

Skills

Customer service

Administration

Phone communication

Organisation

Time management

CRM systems

Written communication

Data accuracy

Tools

CRM systems

Excel

Job description

Job Title: Assistant Pensions Administrator

Location: Cardiff with Hybrid working

Salary: £26,250 per annum

Job Type: Permanent, Full Time

About the role:

We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment.

Key responsibilities include:

• Responding to member queries via telephone, email, and written correspondence
• Delivering clear, professional, and empathetic customer service
• Managing a busy and varied workload, prioritising tasks effectively
• Meeting internal and external deadlines consistently
• Maintaining accurate records using a CRM system
• Liaising with colleagues to resolve queries efficiently
• Supporting general pensions administration as required

About you:

• Has previous customer service or administration experience
• Is confident and comfortable speaking on the phone
• Has excellent organisation and time management skills
• Can manage multiple tasks while maintaining accuracy
• Is reliable and deadline-focused
• Has good IT skills, including experience using CRM systems
• Has strong written communication skills for letters and emails

Knowledge or experience using spreadsheets, including Excel, would be beneficial.

Why Quantum?

Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients.

Benefits and perks

• We offer a friendly place to work with flexible working hours
• 24 days' holiday per year with holiday trading
• volunteering leave
• flexible benefits to suit your personal circumstances
• DC pension scheme
• and a discretionary annual bonus
• You will also be offered a structured study and training plan
• and will be given the chance to further develop your skills and career.

Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position.

We reserve the right to close this vacancy early if a high volume of suitable applications are received.

Candidates with experience of; Junior Pensions Caseworker, Pensions Administrator, Pension Data Administrator, Client Services Executive, Customer Service Executive, Office Administrator, Pension Administration may also be considered for this position.