Pensions Administrator

Fiser Group; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Fiser Group is seeking a Pensions Administrator for a UK-wide role with offices and remote options. You will administer pension casework for DB and DC, handle member enquiries, and maintain records under GDPR.

You will support consultants, meet SLAs, and contribute to process improvements while building strong client relationships in a high-accuracy environment.

Qualifications

• Experience with both DB and DC pension schemes.
• Strong accuracy and data quality.
• Ability to manage multiple stakeholders.
• Familiarity with pensions products and scheme event processing.

Responsibilities

• Administer pension casework for deferred, active, and retired members, including calculations and transfers.
• Answer member enquiries with clear guidance via written correspondence and case management.
• Update and maintain member records in compliance with GDPR and scheme rules.
• Support the consulting team on client queries and technical pensions issues.
• Meet SLAs and KPIs while contributing to continuous improvement.

Skills

Pensions administration

Attention to detail

Client relationship management

Organisational skills

Job description

Pensions Administrator

UK Wide locations

A rapidly growing employee benefits consultancy, real flexibility, and a genuine career path ahead of you.

We're working with a respected pensions administration provider seeking to appoint a Pensions Administrator to their team. With offices across the UK and also remote working options, this will appeal to those seeking an environment with real career development opportunity and great flexible working.

The role

Your key areas of focus will include:

• Administering pension casework for deferred, active, and retired members, including retirement calculations, transfers, leavers, and death cases.
• Answering member enquiries and providing clear, reliable guidance on pension matters via written correspondence and case management.
• Updating and maintaining member records compliantly, adhering to GDPR requirements and scheme rules.
• Supporting the consulting team proactively on client queries and technical pensions issues.
• Consistently meeting agreed SLAs and key performance metrics while contributing to a culture of continuous improvement.

What you'll bring

Our client is looking for someone with a strong background in pensions administration, ideally spanning both DB and DC schemes.

Specifically, you'll be able to demonstrate:

• A track record working across pensions products, including manual calculations and scheme event processing.
• A high level of accuracy and attention to detail in everything you produce.
• The ability to build and maintain lasting relationships with clients, colleagues, and providers.
• Strong organisational skills and the ability to work independently in a highpressure environment.

Desirable:

• Progression towards a pensions qualification (e.g., PMI or equivalent).
• Experience mentoring or coaching junior team members.