Senior Pensions Administrator

Focus Resourcing; Gloucester; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Pension matching

Healthcare plans

Life assurance

Flexible benefits

Volunteer days

Job summary

Focus Resourcing is seeking a Senior DB Pensions Administrator to join a specialist pensions administration team in Gloucester. The role covers a wide range of defined benefit pension tasks and requires accuracy, strong numerical ability, and IT fluency with Word, Excel and Outlook.

You will manage leavers, retirements and transfers, update systems, and handle correspondence while supporting project work and mentoring junior staff. A competitive package with discretionary bonus is available.

Qualifications

• DB pensions administration experience
• Strong numerical aptitude
• IT proficient: Word, Excel, Outlook
• Highly organised with planning abilities
• Able to manage multiple tasks and deadlines
• Accurate, detail-focused
• Strong written and verbal communication

Responsibilities

• Deliver accurate, timely DB pension administration across schemes
• Manage leavers, retirements, deaths, and transfers
• Update pension systems and databases accurately
• Handle post, enquiries, and correspondence
• Run automated calculations and complete manual benefit calculations
• Produce customer correspondence to standard letters
• Support changes and procedures implementation
• Record time and meet utilisation targets
• Mentor junior teammates and support projects

Skills

DB pensions

Numerical aptitude

MS Excel

Outlook

Planning skills

Attention to detail

Communication skills

Tools

MS Word

Job description

Senior Pensions Administrator

At the heart of every pension scheme are its members. That's why our client combine outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DB Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DB pensions experience who is keen to develop their career within a professional, forward-thinking organisation.

The Role

As a DB Pensions Administrator, you'll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include:

• Managing a wide range of DB administration activities, including leavers, retirements, transfers (in and out), and deaths
• Updating pension administration systems and databases accurately
• Logging, scanning, and managing post and correspondence
• Handling internal and external telephone and written enquiries professionally
• Running automated system calculations and completing manual benefit calculations where required
• Producing customer correspondence to draft or final letter standards using electronic document management systems
• Monitoring procedural developments and supporting the implementation of changes
• Returning original documentation and certificates to members securely
• Amending and, with experience, checking non-financial transactions such as changes of address
• Developing knowledge of assigned clients and their pension schemes
• Supporting project work and wider team initiatives
• Providing informal mentoring and support to junior team members
• Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support)
• Accurately recording time and meeting utilisation targets
• Contributing to non-client activities such as training, technical committees, and events

About You

Essential experience and skills:

• Proven experience in Defined Benefits (DB) pensions administration, covering leavers, retirements, deaths, and transfers
• Strong numerical aptitude, demonstrated through work experience or qualifications
• IT-confident, particularly in Microsoft Word, Excel, and Outlook
• Highly organised with excellent planning and prioritisation skills
• Able to manage multiple tasks and meet deadlines
• Accurate, detail-focused, and quality-driven
• Strong written and verbal communication skills

Benefits on offer

• Competitive salary and annual discretionary bonus
• 25 days' holiday, with buy/sell flexibility
• Pension contribution matching
• Healthcare plans, life assurance, and retailer discounts
• Flexible benefits scheme, employee assistance programme, and digital GP service
• Paid volunteering days and opportunities to take part in community initiatives
• Employee referral bonus for introducing successful candidates
• A supportive environment that encourages learning, development, and career progression