Pensions Administrator

Xps Group; Birmingham; Hybrid; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Pension matching

Healthcare plans

Life assurance

Retailer discounts

Volunteer days

Referral bonuses

Job summary

XPS Group is recruiting a Pensions Administrator for a hybrid role with office presence twice weekly, more during the settling-in period. You will guide team members, verify tasks, meet deadlines and ensure compliance with pension laws.

Key duties include handling entrants/leavers/retirements/transfers/deaths, updating pension databases, responding to DWP/HMRC queries, running pension calculations, drafting EDM correspondence, and supporting address updates.

Qualifications

• Experience with pension administration processes and databases.
• Ability to use EDM for customer correspondence.
• Willingness to study for relevant pensions qualifications.

Responsibilities

• Handle pension administration tasks including new entrants, leavers, retirements, transfers and deaths.
• Maintain and update pension databases and systems accurately.
• Respond to internal and external queries including those from DWP and HMRC.
• Perform both automated and manual pension benefit calculations.
• Draft and issue customer correspondence using the EDM system.
• Support non-financial updates such as address changes and assist with checking work.
• Collaborate with internal teams and external partners to deliver a comprehensive client service.
• Log time accurately and meet utilisation targets using the Virtual Office system.

Skills

Organisational skills

Attention to detail

Communication skills

Teamwork

Procedural compliance

Numerical aptitude

Education

GCSE Maths

GCSE English

A-Level/Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This is a hybrid role with an office presence expected twice per week but will require more office time during the initial 'settling in' period. We are currently seeking a Pensions Administrator to join our team, providing top-tier administration. Responsibilities include guiding team members, checking, verifying tasks, meeting deadlines, and ensuring compliance with pension laws. Strong communication and proactive support are essential.,

• Handle key pension administration tasks including new entrants, leavers, retirements, transfers, and deaths.
• Maintain and update pension databases and systems accurately.
• Respond to internal and external queries, including those from DWP and HMRC.
• Perform both automated and manual pension benefit calculations.
• Draft and issue customer correspondence using the Electronic Document Management system (EDM).
• Support non-financial updates (e.g. address changes) and assist with checking work as experience grows.
• Collaborate with internal teams and external partners to deliver a comprehensive client service.
• Accurately log time and meet utilisation targets using the Virtual Office system., Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made.
  Some office-based experience, ideally within financial services or pensions, is preferred but not essential.
• Basic awareness or understanding of the pensions industry is beneficial.
• Strong numerical aptitude, demonstrated through academic or work experience.
• Proficient in Microsoft Word, Excel, and Outlook.

Essential:

• Excellent organisational and planning skills, with the ability to prioritise and meet deadlines.
• High attention to detail and accuracy in both written and numerical tasks.
• Strong communication and interpersonal skills, both written and verbal.
• Positive, flexible, and proactive approach to learning and work responsibilities.
• Able to follow procedures, take ownership of tasks, and work effectively in a team., Educated to A-Level, Degree, or equivalent standard.
• GCSEs in Maths and English (minimum grade B or equivalent).
• Willingness to study for a relevant pensions qualification (e.g. CPC, DPC, RPC, APMI).

Desirable:

• Demonstrates a commitment to a career in pensions administration and continuous improvement.
  XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.
  Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.