Pensions Support Specialist - Hybrid, Flexible Hours

Quantum Advisory; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working hours

24 days' holiday per year with holiday

Volunteering leave

Flexible benefits

DC pension scheme

Discretionary annual bonus

Structured study and training plan

Career development opportunities

Job summary

Quantum Advisory in Cardiff offers an Assistant Pensions Administrator role within a supportive team focused on delivering high-quality service to pension scheme members. The role suits those who enjoy customer contact, are highly organised, and thrive in a busy, deadline-driven environment.

You will respond to member queries, provide empathetic customer service, manage a varied workload, and maintain accurate CRM records while supporting general pensions administration as required.

Qualifications

• Previous customer service or administration experience
• Confident and comfortable speaking on the phone
• Excellent organisation and time management skills
• Ability to manage multiple tasks while maintaining accuracy
• Reliable and deadline-focused
• Good IT skills, including CRM systems
• Strong written communication for letters and emails
• Knowledge or experience using spreadsheets (Excel) would be beneficial

Responsibilities

• Responding to member queries via telephone, email, and written correspondence
• Delivering clear, professional, and empathetic customer service
• Managing a busy and varied workload, prioritising tasks effectively
• Meeting internal and external deadlines consistently
• Maintaining accurate records using a CRM system
• Liaising with colleagues to resolve queries efficiently
• Supporting general pensions administration as required

Skills

Customer service

Administration

Phone communication

Organisation

Time management

CRM systems

Written communication

Data accuracy

Tools

CRM systems

Excel

Job description

Quantum Advisory in Cardiff offers an Assistant Pensions Administrator role within a supportive team focused on delivering high-quality service to pension scheme members. The role suits those who enjoy customer contact, are highly organised, and thrive in a busy, deadline-driven environment.

You will respond to member queries, provide empathetic customer service, manage a varied workload, and maintain accurate CRM records while supporting general pensions administration as required.