Pension Administration team

Sopra Steria; Newport; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Health cash plan

Life assurance

Pension

Flexible benefits

Job summary

Sopra Steria is seeking a Pensions Administrator to join our pensions administration team within the UK. The role offers hybrid working with offices in Newport/Newcastle and flexible arrangements.

You will handle member benefit calculations, standard letters, and pension queries while maintaining accurate records and collaborating with payroll and rewards teams. We value precision, excellent customer service, and the ability to manage multiple tasks.

Qualifications

• Experience in pensions administration or similar customer-focused roles.
• Strong numeric abilities and accuracy.
• Ability to work in a team and handle multiple tasks.

Responsibilities

• Producing and checking member benefit calculations.
• Prepare and check standard explanatory letters.
• Resolve pension queries via phone, live chat and email with other teams.
• Ensure accuracy of pension administration records (Compendia).
• Manage pension contribution adjustments and recovery plans.
• Collate and analyse data, prepare reports for senior team.
• Collaborate with payroll and rewards teams as required.

Skills

Customer service

Attention to detail

Numerical skills

Team player

Confidentiality

Time management

Organisational skills

Tools

Excel

Word

Job description

Do you have a keen eye for detail and strive for excellence? We have a great opportunity within our pensions administration team!

As a Pensions Administrator, you will be joining an experienced and dedicated team who are focused on supporting our client to provide the best possible experience to all their Scheme Members. If you are a highly motivated individual with passion and desire to contribute to the positive reputation of our business, we would love to hear from you!

We are looking for individuals interested in developing a career in pensions, who are willing to learn and grow. You will be supported by the Team Leaders and Managers from day one, becoming an integral member of the team and encouraged to develop your skills and knowledge, including our support for taking professional qualifications if you wish. We put the wellbeing of our people at the heart of what we do, and therefore flexibility of work key for us.

We offer hybrid working, typically up to two days per week in the office. Ideally, candidates will be based near our Newcastle or Newport (Wales) Centres of Excellence, though we’re open to considering strong candidates from other locations on a one‑day‑per‑month office basis at these locations.

What you will be doing:

• Producing and checking calculations of member’s benefits using automated calculation routines.


• Preparing and checking standard explanatory letters.


• Resolve pension related queries for our customer by phone, live chat and email working with other teams in a timely manner - delighting our customer, escalating complex cases or complaints to a senior administrator or SME as appropriate.


• Ensuring the accuracy of our pension administration records, currently based on the Compendia administration system.


• Manage pension contribution adjustments including agreeing and administering recovery plans.


• To collate, analyse data and prepare reports that are presented to senior team members.


• Working with the payroll team and Client’s reward team as required.

What you’ll bring:

• Ability to delight customers with great service.


• High degree of accuracy and attention to detail.


• Good numerical skills.


• Able to work in a team.


• Ability to maintain confidentiality and exercise discretion.


• Able to prioritise multiple tasks and meet deadlines.


• Fantastic organisational skills and the ability to work independently.


• Be flexible, honest and respectful.

It would be great if you had:

• Knowledge of Police Pension Schemes/Civil Service Pension Schemes or other public sector defined benefit schemes.


• Payroll or Pension administration experience.


• Experience of analysing and interpreting complex data.


• Strong skills in Microsoft applications such as Excel and Word.

Employment Type: Full-time -Permanent.

Location: Hybrid – Newport/Newcastle.

Security Clearance Level: NPPV2.

Internal Recruiter: Becky.

Salary: £26298pa

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about our company?

We’re a leading provider in the UK of re–imagined Business Support Services powered by next generation technology. We combine the full power of Sopra Steria’s Insight, Technology and Transformation capabilities to deliver positive, meaningful and long-lasting outcomes for our clients. We’re the partner of choice for organisations who are looking to tackle the most complex problems with new solutions.

We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.