Assistant Patient Service Coordinator

Leeds Teaching Hospitals; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

Leeds Teaching Hospitals NHS Trust is seeking an Assistant Patient Services Co-ordinator to coordinate day-to-day activities within the Directorate, lead the team, and drive improvements. You will collaborate with outpatient administration, phlebotomy and nursing teams, ensuring high-quality patient service aligned with Trust standards.

You will support senior managers, contribute to a positive workplace culture, and help the department meet targets while maintaining patient confidentiality and

Qualifications

• GCSE or equivalent required.
• Experience in staff management, including recruitment and retention.
• Knowledge of Microsoft Office and email technology.
• Strong organisational and time management skills.
• Confidentiality and data protection awareness.

Responsibilities

• Coordinate day-to-day activities of a busy patient administration team.
• Provide leadership to the team and support service improvements.
• Ensure compliance with Health and Safety and Data Protection policies.
• Manage service delivery and data analysis.

Skills

Staff management

Microsoft Office

Communication skills

Confidentiality

Customer service

Education

GCSE or equivalent

Tools

Microsoft Office

Email technology

Job description

This varied and rewarding role places you at the heart of patient services. You will deliver a high-quality service in line with Trust standards and build strong working relationships with outpatient administration, phlebotomy and nursing teams. Using your confident and compassionate communication skills, you will work with patients, medical staff and colleagues while supporting the Patient Services Co-ordinator, Business Support Mangers and Business Manager to deliver excellent services across the Directorate.

Main duties of the job

This is a fantastic opportunity for an organised, enthusiastic and motivated individual to take the next step in their career. You will co-ordinate the day-to-day activities of a busy patient administration team, inspire and support team, and help the service achieve its targets and create improvements. You will also contribute to a positive and inclusive workplace shaped by the Leeds Way Values: Patient-centred, Collaborative, Empowered, Accountable and Fair.

About us

The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.

Job Responsibilities

As the Assistant Patient Services Co-ordinator, you will have the opportunity to take ownership of defined areas within the Directorate, develop colleagues and influence improvements to working practices. Your leadership and ideas will help the department run smoothly, strengthen communication and ensure processes meet legislative requirements for Health and Safety, Data Protection and Confidentiality. Your day will consist of service delivery and staff management as well as data analysis.

We are offering both a full-time post of 37.5 hours per week, Monday to Friday, and a part-time post of 22.5 hours per week. The role may include weekend working and travel to other Trust sites when required. If you thrive in a busy, collaborative environment and want a rewarding role where your contribution will directly benefit patients and colleagues, we would love to hear from you.

What you will bring to the role

• Good standard of education to minimum of GCSE
• A willingness to undergo personal development and learn new skills
• Thorough knowledge of patent Administration Processes Experience of staff management including recruitment and retention
• Knowledge of Microsoft Office Packages and e-mail technology.
• Organisational and time management skills. Appreciation of confidentiality.
• Basic computer literacy and willingness to further computer skills.
• A thorough understanding of all policies and procedures governing the Trusts approach and delivery to Patient Administration.
• An understanding of team management and the policy and procedures governing the Trusts approach to managing staff.
• Significant previous secretarial and/or administration experience (as applicable).
• Customer focussed/customer service skills Patient centre/PAS National Access Targets awareness An understanding of NHS/Trust protocols/policies and procedure

About Leeds Teaching Hospital NHS Trust

The Leeds Way is working together to support each other and deliver the best possible care to patients.

Responsible Open and Honest One Team Kind

Our Trust values

The Leeds Way is working together to support each other and deliver the best possible care to patients.

Responsible Open and Honest One Team Kind

Our Trust priorities

Our purpose: Excellent, safe and sustainable care for every patient every time

Our priorities: People Improvement and Innovation Partnerships Outcomes

Sponsorship Eligibility

To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.

Qualifications

• Please see the attached job description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.