Assistant Patient Pathway Coordinator (CAT 11)

Royal Berkshire; Reading; Hybrid; GBP 23,000 - 25,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust is seeking an Assistant Patient Pathway Co-ordinator to join the Clinical Administration Team (CAT 11) in Reading. The role covers Respiratory, Cardiology and Stroke, providing specialist admin support and ensuring timely, patient-focused service in a busy hospital environment.

You will manage appointments, communications with patients and healthcare providers, and maintain accurate records, while adhering to local procedures and deadlines.

Qualifications

• Experience delivering high levels of customer/patient service in an admin setting.
• Able to work in a fast-paced environment and use multiple IT systems.
• Understanding of patient pathways and performance targets.

Responsibilities

• Provide specialist admin support to Respiratory, Cardiology & Stroke teams.
• Handle phone calls, schedule appointments, and process clinic letters.

Skills

Effective communication

Planning & organisation

Multi-tasking

Patient pathway knowledge

Education

NVQ Level 3 in Business Administration/Customer Care

GCSE or equivalent

Job description

Assistant Patient Pathway Coordinator (CAT 11)

Assistant Patient Pathway Coordinator (CAT 11 Cardiology, Respiratory & Stroke)

This is an exciting opportunity to join our Clinical Administration Team (CAT 11), as we currently have a permanent position available as full time Band 3 Assistant Patient Pathway Co-ordinator (APPC) at the Royal Berkshire NHS Foundation Trusts (RBFT). CAT 11 covers Respiratory, Cardiology & Stroke departments, and provides a first class, efficient, pro-active and patient focused service.

Main duties of the job

We are looking for an enthusiastic, highly motivated and organised individual to provide specialist admin support to the Respiratory, Cardiology & Stroke teams. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Job responsibilities

You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.

The role will provide comprehensive administrative support to the Respiratory, Cardiology & Stroke Departments and Clinicians. You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.

This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.

Person Specification

Education/Qualifications

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience
• GCSE or equivalent

Previous Experience

• Experience of using of IT systems and patient data systems
• Experience of working with patients and providing information regarding their appointments or treatment plan
• Experience of handling patient complaints.

Skills, Knowledge, Abilities

• Able to communicate effectively with people at all levels.
• Competent in planning, organising and accomplishing a variety of concurrent assignments.
• Understanding of patient priorities and performance targets related to appointments and waiting times.
• Knowledge of speciality specific patient pathways.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.