Asst. Patient Pathway Coordinator (CAT 9 Rheumatology) - 30 hrs p/w

Transformation Unit; Reading; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Annual leave 27 days + bank holidays (

On-site facilities

Job summary

Royal Berkshire NHS Foundation Trust seeks a Band 3 Assistant Patient Pathway Coordinator (Rheumatology) for a part-time 30-hour week. You will assist the Patient Pathway Manager and Coordinators with delegated operational tasks, using your knowledge of the service to guide decisions and bookings.

This on-site role requires a proactive, customer-focused approach and collaboration within a multidisciplinary team to ensure a smooth patient journey from referral to discharge.

Qualifications

• GCSE or equivalent required or recognised equivalent.
• A-level or NVQ Level 4 in Business Administration/Customer Care or equivalent experience.
• Experience using IT and patient data systems.
• Experience scheduling outpatient appointments or admissions.
• Experience in healthcare settings is advantageous.

Responsibilities

• Be the point of contact for administrative issues in the patient pathway.
• Support the Patient Pathway Manager and Coordinators with operational activities.
• Ensure smooth management of the pathway from referral to discharge.
• Maintain high levels of patient and clinician satisfaction as a front-line contact.

Skills

IT systems experience

Scheduling outpatient appointments

Patient data systems experience

Education

GCSE or equivalent

A-level or NVQ Level 4 in Business Admin/Customer Care

Job description

Main area Rheumatology Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 30 hours per week (one late shift 09:00 to 17:00 will be required as part of the working week) Job ref 193-8274683NCG

Employer Royal Berkshire NHS Foundation Trust Employer type NHS Site Royal Berkshire Hospital Town Reading Salary £25,760 - £27,476 pro-rata per annum Salary period Yearly Closing 13/10/2026 23:59

NHS AfC: Band 3

At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community".

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated Good with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'.

We areCompassionate in our thoughts, words and actions

We areAspirational and have a true desire to be dynamic and to innovate

We areResourceful and responsible in the way we work and live

We areExcellent in our development, fairness and sharing best practice

At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.

Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.

Job overview

Band 3 Assistant Patient Pathway Coordinator (CAT 9 - Rheumatology)

This is a part-time post for 30 hours per week.

An exciting opportunity has arisen for a motivated individual to join our Rheumatology Team to assist the Patient Pathway Manager and Patient Pathway Coordinators by carrying out delegated responsibilities for a range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decision.

PLEASE NOTE: This is an on-site role and is not suitable for remote working.

Main duties of the job

To specialise in specific modality appointment bookings but have an overview and knowledge of all booking processes.

To ensure full compliance with scheduling guidelines, protocols and clinical targets whilst identifying and resolving breach situations and the consequences of changes to timetables and potential impact on capacity.

Working for our organisation

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Detailed job description and main responsibilities

To be the point of contact for all administrative issues relating to patients’ pathway of care.

To work as part of a multidisciplinary team and provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer-focused and knowledgeable point of contact.

To provide a consistent approach across the Trust; Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Person specification

Qualifications

• GCSE or equivalent
• Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience

Experience

• Experience of using of IT systems and patient data systems
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working with patients and providing information regarding their appointments or treatment team
• Experience of working in healthcare setting

We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.

• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.

By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.

The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.

Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.