Living Donor Patient Pathway Coordinator

NHS Jobs; Oxford; On-site; GBP 25,000 - 32,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a Living Donor Patient Pathway Coordinator to provide robust administration and exemplary customer care. You will support clinical and administrative staff, register patients, arrange outpatient appointments, and contribute to service development while maintaining patient confidentiality and flexibility in work hours.

The role requires responsiveness to queries via phone, email, and in person, with a commitment to the Trust values and

Qualifications

• Strong commitment to patient confidentiality and sensitive information handling.
• Proven ability to manage multiple tasks and prioritise effectively.
• Familiarity with NHS IT systems is advantageous.

Responsibilities

• Register patients and book outpatient appointments using Trust systems.
• Process referrals via Choose and Book / e-referral where applicable.
• Maintain up-to-date records and support service development projects.

Skills

Customer care

Communication

Administrative coordination

Job description

Living Donor Patient Pathway Coordinator

Demonstratehigh levelsof customer care and be an ambassador for customer care within the Trust. Provide a robust administration function that underpins the delivery of ahigh qualityservice andmaintaineffective working relationships with clinical,nursingand administrative staff. Answer allcommunication including telephone,emailand face to face queries,in a timely mannerand action asappropriate. Maintain patient confidentiality at all times. Be flexible in your approach to work, such as covering other job roles atan appropriate gradeor site, and to include varying working hours to ensure the servicemaintainsa minimum level of cover during its core hours of 08:00 to 17:00. Use the Trust IT systems (includingEPR, Transcription systems, PACS, Proton etc.) toregister patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed. Assistwith the processing of new referrals on Chooseand Book / Directly Bookable / e-referral systems. To contribute to on-going and future service development projects supporting continuous improvement of the services we provide. Attend Departmental meetings and training asrequiredto ensure that youmaintainan up-to-date working knowledge of service and trust procedures Act in a manner aligned to our Trust Values and consistentlydemonstratethe behaviours that will ensure we achieve our ambition of delivering compassionate excellence. Any other duties which may be needed to fulfil theobjectivesof the post, which areappropriate tothe grade.

Oxford University Hospitals NHS Foundation Trust