Assistant Pathway Co-ordinator | Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 26,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an Assistant Pathway Co-ordinator to join the Cancer Directorate’s administrative team in Oxford. You will help manage patient appointments, answer queries, and support clinicians with timely information and data entry.

The role offers full-time hours, comprehensive training, and opportunities to develop skills across patient administration, with a professional, patient-centered service at the heart of the role.

Qualifications

• NHS experience is an advantage.
• Full training and mentoring provided in the Cancer Directorate.
• Strong organisational and communication abilities required.

Responsibilities

• Manage patient appointments and waiting lists within the pathway.
• Handle patient queries and liaise with clinicians and administrative colleagues.
• Support data entry and maintain accurate records using hospital systems.
• Contribute to service improvements and uphold professional standards.

Skills

Team player

Organised

Interpersonal skills

Communication skills

Job description

Assistant Pathway Co-ordinator | Oxford University Hospitals NHS Foundation Trust

Company: Oxford University Hospitals NHS Foundation Trust

Salary: £25,760 - £27,476 per annum / pro rata

Hours: Full-time

Location: Oxford, OX3 7LE

Job type: Permanent

Posting date: 3 Nov 2026

Closing date: 3 Dec 2026

We have an exciting opportunity to join our administrative team within the Cancer Directorate. You will need to be a good team player, highly organised and possess good interpersonal and communication skills.

Responsibilities include making appointments, dealing with queries from patients and liaising with the wider administrative team as well as clinicians. Whilst some NHS experience is an advantage, full training will be given with a dedicated team trainer and mentor. Once in the role we will give you every available opportunity to develop a wide range of skills that will equip you well if you wish to progress within the NHS and pursue future leadership and management roles.

Patient administration underpins the patient journey and supports clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

The post holder is required to assist in the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through supporting the Pathway Coordinator in the delivery of a comprehensive administrative service to a specialty team. This will involve waiting list management for a speciality, in accordance with the Elective Access Policy, communicating appointment and admission related information to patients and carers and/or typing correspondence as appropriate.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

• 1. Responsibility for the provision of a supporting role to the Pathway Coordinator to help ensure the efficient running of the service


• 2.Implement policies and procedures to maintain efficient department/office and digital filing systems to facilitate the smooth running of the administrative services


• 3.Use Voice recognition software to take responsibility for ensuring that letters for the specialty are sent out with the defined turnaround time, bring pro-active in ensuring that each clinic attendance has been documented.


• 4.Receiving and taking relevant action on telephone calls from patients, General Practitioners etc. Providing reassurance and support to patients and families by telephone and making judgements about finding appropriate solutions to problems, which requires the ability to be able to understand and explain the patient pathway.


• 5.Arranging investigations, ensuring that these have been performed, results received and seen by relevant clinician and uploading to correct software redirection of all investigation results as appropriate.


• 6.Updating patient details and viewing events using Patient Administration Systems (EPR). Registering patients andensuring that all relevant information is available on the appropriate software prior to appointments.This may include providing reports, as and when necessary.


• 7.Ensuring prompt location of paper records where required to enable the clinician to respond to correspondence/telephone calls received.


• 8.Liaising with other departments as required.


• 9.Liaising with pathway coordinators and team leader over any potential delays relating to issues with clinic letter turn around.


• 10.Working independently making decisions within own role with minimum supervision


• 11.Deputising for the Pathway Coordinator in their absence for annual leave and sickness.


• 12.Complying with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.


• 13.Undertaking any other duties as directed. This may cover a wide range of duties including providing cover for other teams roles at or below this band.


• 14.Taking responsibility of dealing with general communication including email, shared mailboxes and EPR communication centre.


• 15.To undertake general administrative duties, including filing, typing, photocopying, scanning, arrangement of meetings and taking minutes

This advert closes on Tuesday 17 Nov 2026

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