Assistant Patient Pathway Coordinator

Kingston and Richmond NHS Foundation Trust; Kingston upon Thames; On-site; GBP 31,000 - 32,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust is seeking an Assistant Patient Pathway Coordinator to manage patient referrals and coordinate care pathways. You will support a multidisciplinary team, ensuring smooth progression from referral to discharge within 18 weeks RTT guidelines.

The role requires accurate data entry, proficiency in Microsoft Office, and a strong focus on customer care in a NHS environment. Fixed-term/secondment until 31 July 2027; closing date 28 September 2026.

Qualifications

• GCSE or equivalent in English and Maths (A-C) is required.
• Experience with NHS or healthcare settings is desirable.
• Proficient in Microsoft Word and Excel; previous data-entry experience is essential.

Responsibilities

• Process and log referrals according to Trust policies.
• Manage patient pathways from referral to discharge within RTT timelines.
• Maintain stock and administrative resources for the team.
• Support induction and training of new staff; cover for team absences.

Skills

Accurate data entry

Attention to detail

Education

GCSE English & Maths (A-C)

Tools

Microsoft Office

Job description

Assistant Patient Pathway Coordinator

Go back Kingston and Richmond NHS Foundation Trust

The closing date is 28 September 2026

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

Fixed Term / secondment until 31st July 2027

Main duties of the job

• Process and log all referrals in line with Trust Access Policy and specialty SOP
• To use the 18 weeks referral to treatment (RTT) to manage all outpatient and elective patient journeys.
• Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality
• To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries
• Ability to analyse and extract complex data sets from a number of different sources.
• Organise own day-to-day work tasks showing an ability to prioritise in order to achieve set timescales.
• Work collaboratively as part of an integrated team.
• Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct relating to own role.
• Maintain stock control such as stationery, clinical supplies, equipment and uniforms.
• Participate in the induction and training of all new members of staff.
• To liaise with medical records with regard to availability of medical notes as appropriate.
• Provide reciprocal cover for administrative team during annual leave and sicknessabsence.
• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• To attend all statutory and mandatory training as and when required to do so

About us

Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate- We treat everyone with kindness, understanding and empathy

Inclusive- We are respectful, fair and open, valuing everyone's unique contribution

Collaborative-We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring- We strive for the best for patients, communities, staff and partners and are always learning and improving

Qualifications

• GCSE or equivalent in English and Maths, grades A-C

Experience

• Experience of using Microsoft Office, including Word and Excel
• Exceptional customer service background
• Experience of working in the NHS or healthcare setting

Skills

• Accurate data entry, typing and checking skills
• Pays attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Kingston and Richmond NHS Foundation Trust

£30,630 to £32,346 a yearper annum inclusive HCAS (Outer)