Patient Pathway Coordinator

Cambridge University Hospitals; United Kingdom; Remote; GBP 28,000 - 31,000; Full time

Benefits offered by this job

On-site facilities

Flexible working

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Patient Pathway Coordinator in Paediatrics to actively manage administrative processes linked to patient pathways and MDTs. You will track next steps, coordinate bookings for elective theatres, and provide essential admin support to a busy multidisciplinary team, ensuring a high-quality patient experience.

This permanent role offers flexible working and development opportunities within Paediatrics, supporting safe and efficient

Job description

Main area Division E - Paediatrics Grade Band 4 Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered) Job ref 180-E-CVA1172

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division E Town Cambridge Salary £28,392 - £31,157 p.a. pro rata Salary period Yearly Closing 17/09/2026 23:59 Interview date 28/09/2026

Job overview

The Patient pathway coordinator will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, to deliver a high-quality administration service, a positive patient experience, and excellent customer service.

To assist with the running of effective MDT’s across paediatric specialties where appropriate. To proactively track patient pathways to ensure all next steps are in place. To work as part of a team and autonomously to meet the demands of the service. To provide essential admin support.

Main duties of the job

We are seeking a motivated and highly organised Patient Pathway coordinator in Paediatrics. The Patient Pathway coordinator will work closely with, consultants, nursing, AHP's and other admin staff within the service.

This post will also include the management and booking of all elective theatres for the service and the RTT tracking for patients on the waiting list. The post holder will be responsible for managing all elements of the elective surgical pathway and ensure patients have the relevant pre-assessments and tests carried out prior to surgery. The Patient Pathway coordinator will ensure any actions in the MDT plan are completed and will elevate when needed.

The post holder will also be responsible for providing key administrative functions to the service including managing outpatient clinic letters, monitoring email inbox's and responding to internal and external queries relating to relevant services.

There may be other duties outside of the above that will be asked of this post holder in line with job role duties and the needs of the service.

This is newly developed role within Paediatrics and exciting opportunity for someone with excellent administration skills looking to develop in their career.

Working for our organisation

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrookes Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

All roles in the Trust include a mandatory 12-week training period. Therefore, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

All appointments with a start date on or after 1 October will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

This vacancy will close at midnight on 17th September 2026.

Interviews are due to be held on 28th September 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Educated to A level or NVQ level 3 Customer Service/ Business Admin /ITQ or equivalent
• Typing qualification or equivalent experience (if applicable)
• Secretary qualification or equivalent

Experience

• Experience of working in a busy clerical/office environment or reception service
• Secretarial and /or administrative experience
• Prioritising, planning and organising own tasks
• Working within guidelines
• Experience of dealing with difficult situations and confrontations
• Data entry experience and documentation
• Experience of IT packages – Microsoft office
• Experience of producing documents to a high standard
• Previous experience of working in NHS
• Previous experience of working with medical records
• Experience of using EPIC
• Understanding of NHS RTT standards

Knowledge

• Understanding of confidentiality and data protection
• Sound knowledge of office procedures
• Understanding of customer service
• Good working knowledge of Microsoft Office packages
• Knowledge of National Cancer Waits targets
• Knowledge of the Trust including awareness of priorities
• Knowledge of Trust information systems
• Knowledge of Medical Terminology
• Awareness of NHS targets and Trust priorities

Skills

• Ability to work as part of a team
• Excellent communication skills including telephone, email, face to face
• Ability to organise and manage own time keeping to schedule and deadlines
• Ability to use own initiative and work autonomously
• Willing to take on/learn new skills
• Ability to show attention to detail and accuracy
• Ability to adapt to adapt to change
• Ability to work under pressure
• Ability to store and safeguard confidential documents
• Ability to maintain a high level of professionalism at all times
Ability to touch type
• Minute taking skills

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.