Assistant Service Support Manager - INTERNAL

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 21,000 - 29,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) is seeking an Assistant Service Support Manager to provide essential administrative support within the Surgical CPG at Ysbyty Gwynedd. The role focuses on collecting and reporting statistical data, ensuring staffing coverage, and coordinating meetings with the clinical team.

The ideal candidate will have a degree or equivalent experience, strong IT skills (Microsoft Office/ECDL), numeracy, and the ability to work independently and within a team to

Qualifications

• Degree level qualification or equivalent experience.
• Must demonstrate knowledge and experience of IT systems including Microsoft applications (ECDL or willingness to undertake).
• Numerate and confident with figures.
• Experience in an organisational/administrative setting.
• Experience of working in teams.
• Desirable NHS experience.
• Ability to learn medical terminology.
• Welsh language ability desirable.

Responsibilities

• Provide comprehensive administrative support to the Specialty Manager/Lead Manager.
• Collect, record, analyse and report statistical data to monitor Welsh Government targets.
• Ensure adequate medical and administrative staffing cover to allow smooth running of the department.
• Coordinate, organise, attend and administer meetings.
• Support the CPG operational team and liaise with clinical staff.

Skills

Communication

Data handling

Teamwork

Organisational skills

Confidentiality

Attention to detail

Education

Degree level qualification or equivalent experience

Tools

Microsoft Office

ECDL

Job description

Job Overview

An exciting opportunity has arisen for an enthusiastic, motivated and driven individual to join the Surgical CPG in Ysbyty Gwynedd. The post of Assistant Service Support Manager will offer an individual the chance to enhance skills at management level. If you are looking for a challenge, have initiative and is proactive then this could be the job for you.

Main duties of the job

The role of the Assistant Service Support Manager is to provide comprehensive administrative support to the Specialty Manager/Lead Manager, by collecting, recording, analysing, interpreting and reporting of statistical data required to monitor compliance with Welsh Government targets. The Assistant Service Support Manager will assist the Specialty Manager/Lead Manager in ensuring that there is adequate Medical and administrative staffing cover to allow for the smooth running of the department, therefore management experience is preferred for this role.

The role involves being an integral member of the CPG operational team, coordinating, organising, attending and administering a number of meetings.

The ability to speak Welsh is desirable for this post; English and/or Welsh applicants are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Person specification

Qualifications

• Degree level qualification or equivalent experience
• Must be able to demonstrate knowledge and experience of the full range of IT systems to include Microsoft applications ECDL or willingness to undertake

Desirable criteria

• Sufficient NHS experience

Experience

Essential criteria

• Computer literate and experienced in Word, spreadsheets and databases
• Previous experience in an organisational and administrative setting
• Numerate and confident in working with figures
• Experience of working in teams

Desirable criteria

• Previous NHS experience
• Previous experience working with clinical staff
• Ability to learn and understand medical terminology
• Previous involvement in clinical audit

Aptitude And Abilities

Essential criteria

• Communicate well with all team members at all levels
• Establish , monitor and maintain data collection systems
• Provide excellent administrative and organisation support
• Prioritise and meet tight deadlines
• Perform under pressure and to a strict timetable
• Work independently but also as an effective team member
• Produce clear, concise and meaningful reports
• Knowledge of performance management systems
• Service improvement methodology

Desirable criteria

• Medical terminology
• Ability to speak Welsh

Values

Essential Criteria

• Good communicator
• Willing to learn and develop
• Confident to work with clinical staff
• Able to maintain confidentiality
• Enthusiastic and positive