Assistant Operations Manager

Unite Group; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme

Life assurance

Employee discounts

Learning & development programs

Job summary

Unite Group is seeking an Assistant Operations Manager to lead frontline teams and oversee resident services across a Unite Students or Hello Student property in the UK. You’ll manage day-to-day operations, ensure safety and high service standards, and drive a positive resident experience.

Your role focuses on supporting operations, coordinating housekeeping, and contributing to occupancy and commercial performance while building a proactive, customer-centered team culture.

Qualifications

• Experience in customer service, hospitality, property or operational environment.
• Experience supervising or supporting teams.
• Ability to manage resident enquiries, complaints and operational issues.
• Strong organisational and problem-solving skills.
• Excellent communication and leadership abilities.
• Experience in student accommodation, residential property or hospitality environments would be beneficial.

Responsibilities

• Support the day-to-day operational running of the property, ensuring services are delivered safely and to a high standard.
• Lead and support frontline teams, including resident services and housekeeping.
• Deliver an excellent resident experience, ensuring residents feel supported and queries are resolved quickly and professionally.
• Maintain high standards of property presentation, cleanliness and safety across communal areas.
• Support sales, retention and occupancy performance, including managing enquiries, viewings and renewals.
• Oversee housekeeping operations, including cleaning schedules and contractor coordination.
• Monitor operational performance and identify opportunities to improve service delivery and efficiency.
• Ensure health, safety and compliance standards are maintained and respond to incidents as required.
• Act as a key point of contact on shift and participate in the Duty Manager rota.

Skills

Customer service

Hospitality

Team supervision

Communication

Leadership

Problem solving

Job description

Lead with energy. Support your team. Create great experiences for residents.

At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.

Assistant Operations Manager

As an Assistant Operations Manager, you will play a key role in delivering an outstanding resident experience across your property, supporting the day-to-day running of operations and leading frontline teams to deliver high standards of service.

You will oversee resident services, housekeeping and operational coordination, ensuring the property is safe, well-maintained, and welcoming for all residents. With responsibility for service delivery, team leadership, and supporting commercial performance, you will help ensure the property operates efficiently while creating a positive and engaging environment for students.

Working closely with the Cluster Operations Manager and wider teams, this is a hands-on leadership role where you will be visible, proactive, and central to the success of the property.

Your impact

Whilst no two days are the same at Unite Group, here's a flavour of what you'll be responsible for in this role:

• Support the day-to-day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard
• Lead and support frontline teams, including resident services and housekeeping, creating a positive, high-performing team environment
• Deliver an excellent resident experience, ensuring residents feel supported throughout their stay and that queries are resolved quickly and professionally
• Maintain high standards of property presentation, cleanliness and safety across all communal areas
• Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals
• Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination
• Monitor operational performance and identify opportunities to improve service delivery and efficiency
• Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents where required
• Act as a key point of contact on shift and participate in the Duty Manager rota

Your background

You don't need to follow a traditional path – what matters most is your ability to lead people, solve problems and deliver great customer experiences.

To be successful in this role, you will:

• Have experience in a customer service, hospitality, property or operational environment.
• Have experience supervising or supporting teams.
• Be confident managing resident enquiries, complaints and operational issues.
• Have strong organisational and problem-solving skills.
• Be proactive and comfortable managing multiple priorities in a busy environment.
• Have strong communication and leadership skills.
• Experience working in student accommodation, residential property or hospitality environments would be beneficial.

Why it's great to work with US!

In this values-led organisation, you'll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we'll help you build skills, confidence and a career you're proud of.

Alongside a competitive salary, we offer:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
• A generous pension scheme where contributions range between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Group shares at a discounted rate
• Enhanced Family Leave policies
• Medicash (Health Cash Plan)
• Employee Assistance Programme (EAP)
• One free volunteering day each year
• Retail and hospitality discounts

Alongside these benefits, you'll also have access to learning and development programmes designed to support your growth and career progression.

If you're expecting ordinary, think again. We're US, we're different – and we're proud of it.