Assistant Night Manager

Millennium Hotels; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Social events

Wellbeing and team activities

Training and development

Pension salary sacrifice scheme

Career development and salary reviews

Season ticket loan

Volunteer days

Complimentary meals

Length of service holidays

My Millennium discount perks

Discount on accommodation worldwide

50% F&B outlet discount

Recommend a Friend Scheme

Job summary

The Copthorne Tara Hotel London Kensington is seeking an Assistant Night Manager to support the Night Manager in ensuring all night audit procedures are completed accurately and efficiently, while maintaining the safety, security and smooth operation of the hotel during the night shift.

The Copthorne Tara Hotel London Kensington offers an elegant environment and opportunities within Millennium Hotels and Resorts' portfolio.

Qualifications

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

Responsibilities

• Deputising for the Night Manager and oversee Front of House Operations during the night shift.
• Managing Front Office staffing across Reception, Concierge, Security, Room Service, Engineering, Switchboard and F&B outlets.
• Supporting Night Auditors and Reception to maintain high service standards and operational excellence.
• Monitoring room inventory, allocations and occupancy to maximise room revenue and minimise overbooking risks.
• Assisting with night audit procedures, ensuring rates, market segments, nationalities and financial transactions are recorded.
• Managing VIP arrivals, guest requests, complaints and service recovery to ensure guest satisfaction.
• Maintaining operational supplies and completing nightly procedures efficiently.
• Ensuring a comprehensive handover is completed at the end of each shift.

Skills

Attention to detail

Communication skills

Prioritisation

Initiative

Data confidentiality

Job description

The Copthorne Tara Hotel Kensington is seeking an Assistant Night Manager who will support the Night Manager in ensuring all night audit procedures are completed accurately and efficiently, while maintaining the safety, security and smooth operation of the hotel during the night shift.

The Assistant Night Manager Key Responsibilities will include:

• Deputising for the Night Manager in their absence and overseeing Front of House Operations during the night shift.
• Managing Front Office activities and ensuring adequate staffing levels across all operational departments including Reception, Concierge, Security, Room Service, Engineering, Switchboard and Food & Beverage outlets.
• Supporting the Night Auditors and Reception team to maintain high service standards and operational excellence.
• Monitoring room inventory, room allocations and hotel occupancy to maximise room revenue and minimise overbooking risks.
• Assisting with night audit procedures, ensuring all rates, market segments, nationalities and financial transactions are correctly recorded.
• Managing VIP arrivals, guest requests, complaints and service recovery to ensure exceptional guest satisfaction.
• Maintaining sufficient operational supplies and ensuring all nightly procedures are completed efficiently.
• Ensuring a comprehensive handover is completed at the end of each shift.

The Experience & Qualifications for Assistant Night Manager:

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

The successful candidate will be:

• Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail
• Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments
• Team worker
• Ability to work under pressure in a fast pace environment

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

For you:

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlet
• Recommend a Friend Scheme

.... As well as real opportunities to develop and gain promotion within the industry.

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