Assistant Manager – Workshop & Customer Experience

Halfords; Hemel Hempstead; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

5.6 weeks’ annual leave

Garage bill discounts (up to 50%)

Product discounts (25%)

Family & Friends discounts

Trade Price Bike

Cycle to Work Scheme

Wagestream salary access

GP Access

Share save scheme

Health Cash Plan

Pension & Life Assurance

Career progression & training

Job summary

Halfords in Hemel Hempstead is seeking an Assistant Manager to work with the Centre Manager, blending hands-on workshop activity with daily sales and customer service responsibilities. You’ll lead the team, drive profitability, and focus on delivering an exceptional customer journey.

The role requires strong technical knowledge, coaching experience, and a commitment to Health & Safety, with a structured progression path and benefits. Hybrid training and ATA/MOT qualifications are provided.

Qualifications

• Proven ability to deliver high levels of customer satisfaction through effective management and leadership.
• Experience in coaching, training, and developing colleagues in the moment.
• Strong technical/mechanical knowledge with Level 2/3 Light Vehicle Maintenance or equivalent.
• Solid understanding of workshop operations, diagnostics, and vehicle maintenance processes.
• Bring your own set of tools and put them to use in a busy workshop.
• Experience maintaining Health & Safety standards.

Responsibilities

• Lead and support daily workshop operations alongside Centre Manager.
• Drive profitability with a focus on the customer journey and service quality.
• Coach and develop technicians and colleagues; supervise and mentor in the workshop.
• Balance workshop activity with sales and customer service duties as required.

Skills

Customer satisfaction

Coaching & training

Workshop leadership

Diagnostics knowledge

Health & Safety

Communication skills

IT proficiency

Time management

Full driving licence

Education

Level 2/3 Light Vehicle Maintenance

Tools

Workshop tools

Job description

Halfords in Hemel Hempstead is seeking an Assistant Manager to work with the Centre Manager, blending hands-on workshop activity with daily sales and customer service responsibilities. You’ll lead the team, drive profitability, and focus on delivering an exceptional customer journey.

The role requires strong technical knowledge, coaching experience, and a commitment to Health & Safety, with a structured progression path and benefits. Hybrid training and ATA/MOT qualifications are provided.