Assistant Manager Retail

TN United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail and pharmacy sector is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. The role involves leading a team, ensuring stock availability, and conducting regular audits to maintain safety. Ideal candidates will have experience in customer-facing roles and a collaborative spirit. The position offers a range of benefits and opportunities for personal development.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Experience leading a team within a customer-facing setting.
• Understanding of achieving performance goals through coaching.

Responsibilities

• Lead team to deliver business growth and customer care.
• Conduct regular reviews and audits for safety.
• Interpret data and trends to meet customer needs.

Skills

Leadership

Customer Care

Team Collaboration

Job description

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As an Assistant Manager, you will support your Store Leader to deliver excellent customer care and operational standards every day by connecting with customers to gain a deep understanding of their needs.

Working across both retail and pharmacy, you will lead and inspire your team by demonstrating your leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities:

1. You will lead your team to deliver business growth by providing care to our customers and patients.
2. You’ll be responsible for the performance and development of your team, which you will deliver through regular coaching and reviews.
3. Deliver a sustainable and efficient retail and pharmacy business in your store to ensure stock availability, control costs, minimise loss, and meet our customers’ expectations.
4. Conduct regular reviews, audits, and risk assessments to protect patient and public safety.
5. Interpret data, trends, and insights to work at pace and react to the changing needs of the customer.

What you’ll need to have:

• Experience leading a team within a customer-facing setting.
• An understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and ability to succeed in a team-centered environment.

It would be great if you also have:

• Experience working within community pharmacy.
• Confidence with navigating and embracing new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We offer additional benefits to provide flexibility to suit you. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster an inclusive working environment where everyone can be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive workplace for all. Together, we change for the better.

What's next?

If you apply, you will be invited to complete a timed online assessment. Afterward, our team will review your application and contact you. We are open to discussing part-time and job share options during the application process and can provide reasonable adjustments if needed.

This role requires a pre-employment check, such as DBS, PVG, or Access NI, depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.