Assistant Manager Retail

TN United Kingdom; Romford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. This role involves leading a team, ensuring efficient operations, and engaging with customers to understand their needs. The ideal candidate will demonstrate strong leadership skills and a collaborative spirit, with a focus on performance goals and team development. Join a diverse and inclusive environment that values your contributions and offers various benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

24/7 counselling and support through TELUS Health

Qualifications

• Experience leading a team in a customer-facing environment.
• Understanding of achieving performance goals through coaching.

Responsibilities

• Lead team to drive business growth and customer care.
• Conduct regular reviews and audits for safety.
• Analyze data to adapt to customer needs.

Skills

Leadership

Customer Service

Collaboration

Job description

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As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by engaging with customers to understand their needs deeply.
Working across both retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing how to provide exceptional service and care.

Key responsibilities:

1. Lead your team to drive business growth by caring for our customers and patients.
2. Be responsible for your team's performance and development through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy operation in your store, maintaining stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to safeguard patient and public safety.
5. Analyze data, trends, and insights to adapt quickly to changing customer needs.

What you’ll need to have:

• Experience leading a team in a customer-facing environment.
• Understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and the ability to succeed in a team-centered environment.

It would be great if you also have:

• Experience working within community pharmacy.
• Confidence in navigating and embracing new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We offer additional benefits to provide flexibility to suit you. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster an inclusive work environment where everyone can be themselves and reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive, inclusive environment for all. Together, we change for the better.

What's next

If you apply, you will be invited to complete a timed online assessment. Afterward, our team will review your application and contact you. We are open to discussing part-time and job share options during the application process. If you need additional support during the application and interview process, we are happy to provide reasonable adjustments.

This role requires a successful candidate to complete a pre-employment check, such as a DBS, PVG, or an Access NI Check, depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.