Assistant Manager Retail

TN United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. You will lead and inspire your team while ensuring a sustainable business. The role requires strong leadership skills and a collaborative approach to meet customer needs effectively.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for parents

Flexible benefits scheme

Access to free counseling

Qualifications

• Experience leading a team in a customer-facing environment.
• Understanding of performance goals through coaching.
• Collaborative personality in a team-oriented setting.

Responsibilities

• Lead team to drive business growth and customer care.
• Manage team's performance through coaching and reviews.
• Ensure efficient retail and pharmacy operations.

Skills

Leadership

Customer Care

Team Collaboration

Job description

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As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by engaging with customers to understand their needs deeply.
Working across retail and pharmacy, you will lead and inspire your team by demonstrating leadership on the shop floor, showcasing excellent service and care.

Key responsibilities:

1. Lead your team to drive business growth by providing care to customers and patients.
2. Be responsible for your team's performance and development through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy business by managing stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to ensure patient and public safety.
5. Analyze data, trends, and insights to adapt quickly to changing customer needs.

What you’ll need to have:

• Experience leading a team in a customer-facing environment.
• Understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and ability to succeed in a team-oriented setting.

It would be beneficial if you also have:

• Experience working within community pharmacy.
• Confidence in navigating and adopting new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and gifts for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counseling through TELUS Health

We offer additional benefits to suit your needs. Learn more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.

Why Boots

We foster an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and promoting a positive workplace for all. Together, we change for the better.

What's next

If you apply, you will be invited to complete a timed online assessment. Our team will review your application and contact you with updates. We are open to discussing part-time and job share options and provide reasonable adjustments during the application process. This role requires a pre-employment check, which may include DBS, PVG, or Access NI depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.