Assistant Manager Retail

TN United Kingdom; Reading; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK seeks an Assistant Manager to support the Store Leader in delivering excellent customer care and operational standards. You will lead and inspire your team while ensuring a sustainable and efficient retail and pharmacy business. This role involves coaching, performance management, and maintaining stock availability. The company values inclusivity and offers various benefits, including a retirement savings plan and employee discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Experience leading a team within a customer-facing setting.
• Understanding of how to achieve performance goals through inspiring and coaching a team.

Responsibilities

• Lead your team to deliver business growth by providing care to customers and patients.
• Be responsible for the performance and development of your team through regular coaching and reviews.
• Conduct regular reviews, audits, and risk assessments to protect patient and public safety.

Skills

Leadership

Customer Service

Collaboration

Job description

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Assistant Manager Role

As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by connecting with customers to understand their needs.

Working across both retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities:

1. Lead your team to deliver business growth by providing care to our customers and patients.
2. Be responsible for the performance and development of your team through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy business in your store, maintaining stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to protect patient and public safety.
5. Interpret data, trends, and insights to work efficiently and respond to changing customer needs.

What you’ll need to have

• Experience leading a team within a customer-facing setting.
• Understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and ability to succeed in a team-centered environment.

It would be great if you also have

• Experience working within community pharmacy.
• Confidence with navigating and embracing new technology.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

We offer additional benefits to provide flexibility — find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots

We foster an inclusive working environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive, inclusive workplace. Together, we change for the better.

What's next

If you apply, you'll be invited to complete a timed online assessment. Afterward, our team will review your application and contact you with updates.

We are open to discussing part-time and job share options during the application process. We also provide reasonable adjustments during the application and interview stages to support you.

This role requires completing a pre-employment check, such as DBS, PVG, or Access NI, depending on your location. Boots is a 'Ban the Box' employer and considers applicants with criminal convictions on a case-by-case basis.