Free People Assistant Store Manager - Cambridge, UK

URBN; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking an Assistant Store Manager to create an inspiring customer experience and manage store operations. This role involves mentoring staff, driving sales, and ensuring operational excellence while upholding the brand's image. The Assistant Store Manager will work closely with the Store Manager and District Manager to achieve sales goals and maintain high standards in customer care.

Benefits

Life Leave

Employee Assistance Program

Discounts on external gym memberships

Private Medical Insurance

Up to 40% discount across URBN Brands

Season ticket loan

Cycle to work scheme

Structured support and ongoing learning opportunities

Qualifications

• Proven ability to hire, develop, and coach talent.
• Experience in conflict resolution and counseling.

Responsibilities

• Lead, mentor, and motivate the team in leadership and visual execution.
• Maintain business awareness and drive sales to meet and exceed targets.
• Train staff on visual standards and execution.

Skills

Leadership

People Management

Critical Thinking

Job description

Location

This position is located at 14 Trinity Street, Cambridge, CB21TB, United Kingdom.

Role Summary

To create a unique, innovative, and inspiring customer experience that embodies the Free People lifestyle and brand image. The role involves managing store operations and achieving sales goals to ensure profitability.

The Assistant Store Manager partners with and supports the Store Manager and Assistant Visual Manager. They maintain open communication with the District Manager to stay aligned with brand direction and focus.

What You'll Be Doing

People

• Lead, mentor, and motivate the team in leadership, visual execution, and expectations through feedback, accountability, ownership, delegation, and strategic planning.
• Conduct store staff meetings and training sessions.
• Manage and motivate high levels of Customer Care using all available resources.
• Collaborate with the Store Brand Leader on performance appraisals, goal setting, and employee development.
• Facilitate hiring, onboarding, training, and development of staff.
• Lead by example to promote employee productivity and serve as a mentor and problem solver.
• Identify and develop internal talent for succession planning.
• Enhance the store's selling culture.

Process

• Maintain business awareness and drive sales to meet and exceed targets.
• Plan and execute objectives in partnership with district and store management.
• Support scheduling and zoning to adhere to weekly structure.
• Promote high standards in Customer Care, Operations, and Loss Prevention.
• Prioritize and delegate tasks effectively.
• Manage stock levels and sell-through with the team.
• Communicate company initiatives and performance feedback.
• Oversee stock room standards and operational aspects of the store.
• Uphold all company policies and procedures.

Presentation

• Use weekly sales reports to analyze and strategize for sales maximization.
• Implement weekly operational and visual objectives.
• Train staff on visual standards and execution.
• Maintain awareness of brand aesthetic and communicate with the team.
• Provide product performance feedback to the District Brand Leader.

What You'll Need

• Strong leadership and people management skills.
• Good business acumen with a focus on visual and operational excellence.
• Critical thinking and a passion for innovation.
• Proven ability to hire, develop, and coach talent.
• Experience in conflict resolution and counseling.

The Perks

Work Life Balance:

• 'Life Leave' — one day annually for personal milestones, in addition to regular leave.

Wellbeing:

• Employee Assistance Program for mental, physical, and financial health support.
• Discounts on external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts:

• Up to 40% discount across URBN Brands.

Travel:

• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Continued Development:

• Structured support and ongoing learning opportunities within the business.

#FreePeople #LI-TS1

Equal Opportunity Statement

URBN is committed to diversity and inclusion, providing equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. Employment decisions are based on merit, job requirements, and business needs.