Assistant Manager C

Fuller's; Camden Town; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Staff discounts

Weekly tips on top of pay

Wagestream pay access

My Fuller’s benefits platform

Healthcare Cash Plan

Full induction and training

Discounted hotel stays

Job summary

Fuller’s is hiring an Assistant Manager to lead daily pub operations and guest experience at a Fuller’s venue in Camden Town. You will supervise the team, ensure service standards, and manage shifts while maintaining health and safety and brand guidelines.

You will drive sales, handle guest requests and complaints, and contribute to a welcoming, high-quality atmosphere for guests and staff alike.

Qualifications

• Independently open and close the pub, following procedures and standards.
• Lead, motivate and support the team to deliver excellent guest service.
• Handle customer complaints and difficult situations effectively.
• Plan and manage shifts for smooth, efficient service.
• Maintain high standards of cleanliness, food safety and brand compliance.
• Oversee daily, weekly and monthly health and safety checks.

Responsibilities

• Drive sales, upselling and commercial performance while delivering guest satisfaction.
• Communicate clearly with management and ensure smooth handovers between shifts.
• Take ownership of the pub's overall running and guest atmosphere.

Skills

Leadership

Customer service

Shift planning

People management

Health & safety

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Assistant Manager:

• Independently openandclose the pub, ensuring all proceduresand standards are followed.
• Lead,motivateandsupport the team, ensuring everyone understands their responsibilitiesand delivers excellent customer service.
• Confidentlyhandle customer complaintsand challenging situations, finding appropriate resolutions.
• Proactivelyorganiseandmanage shifts, ensuring smoothand efficient service.
• Maintainhigh standardsof cleanliness,food safety,healthand safetyand Fuller’s brand standards.
• Take ownershipof daily,weekly and monthly Health & Safety checks, ensuring they are completed accurately and any issues are followed. up.
• Ensure the team understands Health & Safety procedures and knows how to deal with emergencies,accidents,incidents and potential hazards.
• Ensure fire safety procedures are followedand the team knows what to do in the event of an emergency or evacuation.
• Monitor stock levels,ordering,wastage and costs,ensuring the pub operates efficiently and profitably.
• Support recruitment,training,development and performance management of team members.
• Drive sales,upselling and commercial performance while delivering an excellent guest experience.
• Communicate effectively with the management team and ensure clear handovers between shifts.
• Lead by example,show initiative and take ownership of the overall running of the pub.
• Contribute to creating a safe and enjoyable atmosphere for both guests and the team