Assistant Manager C

The Argyle, Holborn; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Food & drink discount

Weekly tips paid

Healthcare plan

Wagestream access

Induction & training

My Fuller’s discounts

Job summary

Fuller’s is seeking an Assistant Manager to lead a pub team in Greater London. You will independently open and close, supervise staff, manage shifts, and ensure cleanliness and food safety standards are met.

You’ll drive sales, resolve guest issues, and support recruitment and training while maintaining a safe working environment. We offer tips with earnings and a comprehensive benefits platform.

Qualifications

• Experience leading hospitality teams.
• Excellent guest service skills.
• Ability to motivate and train staff.
• Strong organisation and shift planning abilities.
• Knowledge of health & safety standards.

Responsibilities

• Open and close the pub, ensuring all procedures and standards are followed.
• Lead and support the team to deliver excellent customer service.
• Handle customer complaints and resolve issues effectively.
• Organise and manage shifts for smooth service.
• Maintain high standards of cleanliness and food safety.
• Conduct health & safety checks daily, weekly and monthly and address issues.
• Ensure fire safety procedures are understood and followed.
• Monitor stock levels, ordering, wastage and costs.
• Assist with recruitment, training and performance management.
• Drive sales and upselling while delivering a great guest experience.
• Communicate clearly with management and handovers between shifts.
• Lead by example and take ownership of pub operations.
• Create a safe, enjoyable atmosphere for guests and staff.

Skills

Leadership

Customer service

Team motivation

Shift planning

Health & safety

Job description

Join Fuller’s: Where the true you thrives and diversity is embraced. At Fuller’s we don't just offer jobs, we invite you to celebrate your authentic self. Our four core values – doing things the right way, being part of the family, celebrating individuality and always asking what’s next? – define the essence of who we are.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Assistant Manager:

• Independently openandclose the pub, ensuring all proceduresand standards are followed.
• Lead,motivateandsupport the team, ensuring everyone understands their responsibilitiesand delivers excellent customer service.
• Confidentlyhandle customer complaintsand challenging situations, finding appropriate resolutions.
• Proactivelyorganiseandmanage shifts, ensuring smoothand efficient service.
• Maintainhigh standardsof cleanliness,food safety,healthand safetyand Fuller’s brand standards.
• Take ownershipof daily,weekly and monthly Health & Safety checks, ensuring they are completed accurately and any issues are followed. up.
• Ensure the team understands Health & Safety procedures and knows how to deal with emergencies,accidents,incidents and potential hazards.
• Ensure fire safety procedures are followedand the team knows what to do in the event of an emergency or evacuation.
• Monitor stock levels,ordering,wastage and costs,ensuring the pub operates efficiently and profitably.
• Support recruitment,training,development and performance management of team members.
• Drive sales,upselling and commercial performance while delivering an excellent guest experience.
• Communicate effectively with the management team and ensure clear handovers between shifts.
• Lead by example,show initiative and take ownership of the overall running of the pub.
• Contribute to creating a safe and enjoyable atmosphere for both guests and the team