Assistant Manager — Path to General Manager (Hospitality)

Loungers; Cwmbran; On-site; GBP 23,000 - 36,000; Full time

Benefits offered by this job

Bonus

Overtime pay

Meal on shift

Discount on food and drinks

Career progression

Staff events

Job summary

Loungers is hiring a full-time Assistant Manager for Carro Lounge. You’ll support the General Manager, lead a hospitality team, and ensure every guest leaves happy. This is a great next step for an experienced supervisor or deputy manager seeking progression within a growing brand.

Enjoy a competitive package with a base salary, bonus, overtime, and progression opportunities across England and Wales. Day-one team discounts and development programs await.

Qualifications

• Experience as Supervisor/Deputy/Assistant Manager in hospitality.
• Ability to lead shifts and manage a team.
• Strong customer service and complaint handling skills.

Responsibilities

• Lead a variety of shifts (opens/closes/weekends) and motivate the team.
• Coach team through feedback to create a welcoming environment.
• Understand rotas, stock, labour, and KPIs, and support the General Manager.
• Handle escalated customer complaints with good judgment and ensure allergen and food safety standards.
• Support recruitment and onboarding of new starters.
• Be a visible, welcoming host on the floor and enhance Lounges' local reputation.

Skills

People management

Shift management

Customer service

Team leadership

Job description

Loungers is hiring a full-time Assistant Manager for Carro Lounge. You’ll support the General Manager, lead a hospitality team, and ensure every guest leaves happy. This is a great next step for an experienced supervisor or deputy manager seeking progression within a growing brand.

Enjoy a competitive package with a base salary, bonus, overtime, and progression opportunities across England and Wales. Day-one team discounts and development programs await.